Madiha Mufti

A well-presented, confident and numerate individual with excellent experience in several retail ventures, who has completed a law degree in Pakistan. A driven individual whose experience is varied including experience within local radio. A highly motivated, organised individual and quick learner with more than a year experience at McDonalds'.

Establishes and maintain relationships with colleagues, customers and senior management alike. Manages well under pressure and in difficult situations, with the ability to remain calm in order to exceed the personal targets as well as the team targets.

Crew Trainer - McDonald's

• Training new hires on various tasks, including taking orders, preparing food, handling cash, and maintaining cleanliness.
• Providing hands-on coaching and guidance to new crew members as they perform their duties.
• Ensuring that new crew members have a solid understanding of McDonald's menu items, ingredients, cooking procedures, and customization options.
• Teaching new crew members how to interact with customers, handle complaints, and ensure a positive dining experience.
• Educating new hires about food safety practices, proper sanitation, and hygiene protocols. They ensure that crew members adhere to health and safety standards at all times.
• Teaching the process of payments, provide change, and follow cash handling procedures.
• Ensuring that crew members can operate equipment safely and efficiently.
• Monitoring the progress of trainees and provide ongoing support to help them develop their skills.
• Responsibility of maintaining training records, documenting trainee progress, and submitting reports to management.

Volunteer - British Heart Foundation

• Fundraising and promotion which may include organizing events, campaigns, and initiatives to raise awareness and funds for heart-related research, education, and support programs.
• Retail and merchandising through charity shops, receiving and sorting donated items, arranging merchandise displays, serving customers, and processing sales transactions.
• Conducting educational outreach programs aimed at raising awareness about heart health and disease prevention.
• Conduct presentations, workshops, and community events to provide information and resources.
• Providing administrative assistance to various departments within the organisation. This involves tasks such as data entry, record-keeping, handling phone inquiries, and managing appointments.
• Providing assistance and information to individuals affected by heart and circulatory conditions. This include offering advice, connecting patients to relevant resources, and providing emotional support.

LLB - Peshawar University, Pakistan

HSSC - Federal Board, Pakistan

ICT Skills level 3 - Information and Communication Technology - South and City College Birmingham

ESOL Level 1 - English Language - South and City College Birmingham

Entry 3 - English Language - South and City College Birmingham

Basic Skills Certificate - Mathematics - South and City College Birmingham