Site Administrator - Together First NHS
(2026-03)
- Provide front-desk and administrative support, welcoming patients and visitors and assisting with general enquiries.
- Manage emails and telephone enquiries, communicating professionally with patients, colleagues and healthcare professionals.
- Book, rearrange and cancel patient appointments, ensuring information is accurately recorded and updated.
- Prepare and process patient discharge summaries and other relevant documentation.
- Maintain accurate patient records and handle confidential information in line with NHS policies and data protection requirements.
- Support the organisation and smooth day-to-day running of the site through effective administration and communication.
- Liaise with different teams to ensure information is communicated efficiently and tasks are completed promptly.
- Provide general administrative support to the wider team as required.
Transport Planning Apprentice - Transport for London (TfL)
(2023-01 - 2025-07)
Completed six placements across key areas including Spatial Planning, HS2/Bus Development, Public Transport Service Planning (Rail Modelling & Closures), Investment Delivery Planning, and Rail Development, gaining a broad understanding of transport planning and policy.
- Supported strategic transport planning by contributing to reports, presentations, and Stage 1 & 2 TfL funding submissions
- Developed strong stakeholder communication skills through liaison with local councils, internal teams, and external partners
- Analysed large datasets using Excel, Hyperion, Python, VISSIM and other transport models to support service planning and decision-making
- Assisted with transport modelling and traffic simulations to inform network performance and future planning
- Identified and supported solutions to operational challenges including bus delays, diversions, and rail disruptions
- Attended meetings, conferences, and site visits, strengthening teamwork, problem-solving, and project delivery skills
Transport for London Ambassador - Transport for London
(2023-01 - 2025-07)
- Delivered high-quality customer service in a fast-paced transport environment
- Assisted customers with journey planning, accessibility needs, and service disruptions
- Remained calm and professional under pressure while managing multiple enquiries
- Demonstrated strong interpersonal skills, empathy, and clear communication
Medical Receptionist - The Barkantine Practice
(2021 - 2023)
- Acted as the first point of contact for patients, visitors, and healthcare professionals
- Managed appointment bookings, cancellations, and amendments using the EMIS system
- Processed repeat prescriptions in line with practice guidelines
- Handled confidential patient information with discretion and accuracy
- Undertook administrative duties including filing, scanning, data processing, and minute-taking
- Supported team operations by training new staff and providing cover during absences
Retail Operative
(2021-01 - 2022-03)
- Delivered excellent customer service at the Customer Service Desk and on the shop floor
- Resolved customer complaints and conflicts professionally and efficiently
- Operated tills and cash handling systems accurately
- Replenished stock, supported fitting rooms, and assisted customers in person and over the phone
- Communicated effectively with colleagues to ensure smooth daily operations
