Madihah Fazil

Customer‑focused and dependable retail professional with proven experience in high‑street stores, fast‑paced retail environments, and customer‑facing roles. Highly skilled in delivering excellent customer service, processing transactions accurately, replenishing stock, and maintaining attractive shopfloor standards. A confident communicator with a positive attitude, strong work ethic, and the ability to work well within a team.

Highly motivated to learn, meet sales targets, and always represent the store professionally. Reliable and punctual, with a flexible approach to shift work and a strong commitment to store standards. Consistently focused on creating positive customer experiences that encourage repeat business.

Care Assistant (Contract) - APT - Luton

(2024-07 - 2025-05)

Delivered high‑quality, person‑centred support while maintaining professionalism, patience, and clear communication. Followed procedures accurately and worked responsibly in fast‑paced environments. Recorded and reported information clearly, demonstrating strong attention to detail. Maintained safe, clean, and well‑organised environments. (Transferable retail skills: customer service, responsibility, communication, working under pressure.)

Sales Assistant (Contract) - Next - Luton Retail Park

(2023-08 - 2023-12)

• Provided friendly and professional customer service, ensuring a positive shopping experience.
• Processed cash and card payments, refunds, and exchanges accurately.
• Assisted customers with product queries and locating items.
• Maintained clean, tidy, and organised shopfloor and stock areas.
• Replenished and labelled displays in line with company standards.

Retail Assistant (Permanent) - The Range - Luton

(2023-04 - 2023-07)

• Unloaded deliveries and replenished stock efficiently across the shopfloor.
• Organised shelves and displays to maximise product availability.
• Assisted customers with enquiries and supported day‑to‑day store operations.
• Ensured sales areas were clean, safe, and fully stocked.

Retail Assistant (Contract) - Debenhams - Town Centre, Chesterfield

(2022-02 - 2022-04)

• Delivered excellent customer service while complying with health and safety standards.
• Supported customer‑facing café operations, including food preparation.
• Maintained clean and organised service areas.

Pre‑School Assistant (Work Experience) - Maidenhall Community Pre‑School - Luton

(2020-09 - 2021-02)

Supported children's development through observation and structured activities. Organised programmes, resources, and learning equipment. Supervised snack and nap routines, always ensuring safety. Maintained clean, safe, and organised learning environments. (Transferable retail skills: teamwork, organisation, responsibility, communication.)

Nursery Practitioner (Contract) - Kiddies Kingdom - Luton

(2020-02 - 2020-07)

• Prepared meals and snacks, following hygiene and safety procedures.
• Supervised children and supported daily routines.
• Recorded progress accurately and encouraged positive behaviour.
• Maintained a safe and well‑organised nursery environment.

Customer Service Assistant (Part‑Time) - Smokey J's - Milton Keynes

(2018-05 - 2019-12)

• Took customer orders and processed payments accurately.
• Responded to customer enquiries and resolved issues professionally.
• Maintained cleanliness of dining and service areas.
• Handled customer complaints calmly and positively.

Retail Assistant (Contract) - Debenhams - Andrew Finnegan, Luton

(2019-01 - 2019-05)

• Processed payments, refunds, and exchanges accurately.
• Assisted customers and resolved complaints effectively.
• Maintained clean, presentable, and safe displays.
• Received, checked, and stocked inventory.
• Supported sales through strong product knowledge and service.

A Levels - Health & Social Care (Level 3), Criminology, Sociology - Luton Sixth Form College (2022)

GCSEs - Including Maths, English, and Science - Chalney Girls School (2020)