Madison Hatfield

Friendly and detail orientated professional with a strong background in customer service, administration and handling of sensitive customer data.

Customer Support Manager at Media Plant (2026 – Present)

Administrator at Nationwide Building Society (2024 – 2025)

• Banking and Savings: Trained in key business functions including fund transfers, reinvestment management, customer correspondence, branch management compliance and banking processes. Achieved an exceptional high 98% productivity and accuracy rating highlighting strong work ethic and attention to detail.
• Bereavement Department: Provided support and guidance to families managing the estate of the deceased. Coordinated with deceased representatives to close accounts, manage funds and settle outstanding expenses whilst maintaining empathy, patience and understanding for customers during the bereavement process.

Children's Care Worker at Blue Park Homes (2019 – 2024)

Administration Assistant at Lorna Stewart (2019 – 2024)

Customer Call Associate at KBR (2019 – 2024)

Food and Beverage Assistant at Jurys Inn (2019 – 2024)

Conference and Banqueting Assistant at Marriot Hotels (2019 – 2024)

A-Levels – Commonweal Sixth Form (2019 – 2020)

GCSEs – New College

GCSE in Maths – New College

GCSE in English – New College