Madiya Begum

LLB (Hons) Law graduate with hands-on experience as a Legal Assistant, supporting wills, Lasting Powers of Attorney (LPAs), probate matters, and landlord and tenant disputes. Experienced in legal document preparation, client enquiries, ID checks, CRM updates, file management, and handling confidential information. Seeking a Legal Assistant or Paralegal role where I can build on my current legal experience and continue developing my career in law.

Legal Assistant - Bashir Legal

(2025-10)

• Work directly alongside the solicitor, providing legal and administrative support across a range of client matters.
• Prepare draft wills and Lasting Powers of Attorney (LPAs) under supervision and assist with probate matters.
• Prepare and organise paperwork relating to landlord and tenant disputes.
• Deal with client enquiries, collect ID and supporting documents, and obtain information required to progress matters.
• Update client records and case information on the CRM system and maintain organised legal files and correspondence.
• Manage the firm's social media presence, including preparing and publishing content.

Customer Service Advisor - His Majesty's Passport Office - Remote

(2021-06)

• Deal with high volumes of public enquiries by telephone, email, and online channels.
• Handle sensitive personal information in line with GDPR and internal procedures.
• Maintain accurate case records across multiple systems and resolve complex enquiries clearly and professionally.

Executive Assistant - Ostique - Remote

(2024-09 - 2025-07)

• Supported senior management with diary management, meetings, CRM systems, and confidential correspondence.
• Arranged travel, client meetings, and presentations.
• Supported project planning and maintained accurate administrative records.

Content Moderator - ByteDance / TikTok - Remote

(2021-02 - 2024-10)

• Reviewed sensitive online content against company policies and regulatory requirements.
• Maintained accurate records, prepared reports, and escalated higher-risk matters.
• Worked with international teams while following regional policies and procedures.

Customer Service Manager - Premium Blinds - Birmingham

(2017-10 - 2020-10)

• Managed customer enquiries, complaints, administration, and daily operations.
• Supervised staff, organised schedules, maintained financial records, and processed invoices.

LLB (Hons) - Law - The Open University (2023 - 2026)

A-Levels - Law, Urdu, Business (2016 - 2018)

GCSEs - 7 GCSEs A–C, including English and Mathematics (2010 - 2015)