SUMMARY
Highly motivated, ambitious, enthusiastic, and talented with a keen eye for detail and a flair for customer services. I can manage multiple tasks and able to perform well in a fast-paced environment. Working as a team and willing to undertake further training.
EDUCATION
Bachelor of Arts in Finance & Accounting, University of West London, London .
SKILLS
- Excel at achieving customer satisfaction by delivering exceptional services .
- Proficient in addressing customer complaints and queries by providing practical solutions .
EXPERIENCE HIGHLIGHTS
Sept 2021 – Now : French customer representative , Screen With Envy , Hayes
Duties
- Managing all incoming phone calls, emails and live chat as part of a friendly team .
- Supporting customers ‘s orders via Zendesk and shopify.
- Maximising sales at every opportunity.
June 2021 -Sept 2021 : Team member , Leonardo Royale Hotel , London
Duties
- serve food and drinks to guests, ensuring requests and queries are responded to in a timely and friendly manner.
- Making sure Guest’s expectations are meet .
- Dealing with any complaints
June 2020 - June 2021 : Volunteering , Hilton Accountants , Tottenham hale
Duties
- Prepared and maintained spreadsheets, sales and purchase ledgers, and journals.
- Keeping records of payments.
- Organized incoming and outgoing daily posts and manage any discrepancies .
- Identified and mitigated underlying problems and drove continuous process improvements.
Mar 2020 - June 2020 ; Customer Service Assistant , Tesco , Slough
Duties
- Addressed customers’ queries and complaints, while delivering exceptional services.
- Ensured cleanliness of F & F clothing department. Assisted customers at checkouts.
July 2019 - Feb 2020 : Team Member , Hilton garden Inn Hotel, London
Duties
- Provided assistance to clients during their stay.
- Managed and tracked financial cash handling procedures.
- Responded to guest queries and complaints.
Mar 2019 - July 2019 : Hostess , N1 Lounges , Heathrow terminal 4 , London
Duties
- Welcome VIP guests and making Sure their needs is satisfied .
- Managed emergency situations effectively, while delivering best customer service.
Feb 2017 - Mar 2019 : Teacher Assistant , Mace Montessori , Hammersmith
Duties
- Supervised overall activities of preschool aged children.
- Set daily tasks activities to meet the early years foundation stage.
- Organized parent-teacher meetings to discuss students’ progress.
June 2015 - Mar 2016 : Customer Service Assistant , Pret a Manger , London
Duties
- Communicated and worked effectively within a team .
- Delivered an exceptional customer service at the tills
- Making sure customers leave the shop totally satisfied .
Jun 2014 - Jun 2015 : Hostess , Amba Hotel , Marble Arch , London
Duties
- Ensured all cash, charges, floats and till procedures are carried out correctly .
- Maintained the cleanliness of all public areas.
- Reserved slots for afternoon tea via telephone.
- Offered assistance to guests during meals and took menu orders.
LANGUAGES : English (Fluent) , French ( Native)
