Magda Piesak

Recent MSc Scientific Computing and Data Analysis graduate with a BSc in Computer Science and hands-on experience in machine learning, statistical modelling, synthetic data generation and scientific computing. Skilled in applying analytical methods and developing practical solutions to real-world problems as a fast learner with a strong mathematical background with the abilities to quickly adapt to any new challenges and environments.

Supervisor at Costa Coffee (2024-09 – Present)

• Leadership of the team during shifts, providing support, ensuring smooth daily operations and high customer service standards.
• Responsible for scheduling for a big team, forecasts sales and plans staffing to match the business needs.
• Manages cash handling, end-of-day cash-ups and bookkeeping.
• Works efficiently while leading a team as well as independently, maintaining a good level of performance and organisation, especially during rush hours.

Technical Support Advisor at Verisure (2024-02 – 2024-09)

• Provided excellent technical and customer support over the phone.
• Efficiently and effectively dealt with customers' queries and complaints.
• Performed problem-solving and troubleshooting on technical issues.
• Maintained friendliness when dealing with customers to ensure a positive experience.

MSc in Scientific Computing and Data Analysis (Astrophysics) – Durham University (2026)

BSc (Hons) in Computer Science – Newcastle University (2022)