Magdalena Wlodarczyk

Result-driven and empathetic Team Leader with over 6 years of experience in managing cross-functional teams in the bench enclosing sector. Proven track record of improving team productivity by 90% and fostering a collaborative work environment. Skilled in performance tracking, conflict resolution, and process optimization.

Bench Enclosing at Paragon Customer Organization (2016-08 – 2019-12)

• Enclosing letters
• Mailsort
• High-Volume Packing: Packed completed jobs and mail batches into designated boxes swiftly according to daily work orders.
• Labelling & Dispatch: Applied correct Mailsort and shipping labels to completed boxes for accurate courier dispatch.
• Order Preparation: Enclosed letters, sealed boxes, and moved finished stock to the loading area.
• Quality Control: Conducted QC checking to ensure all materials matched strict client specifications.

Team Leader at Paragon Customer Communications (2020-01 – 2026-09)

• Led and managed multiple operational teams, overseeing workflow, productivity and performance
• Oversees the job closure process, verifying that all mailing batches, folders, and documents met strict client specifications.
• Monitored KPIs and reports (PPLH), achieving a 25% productivity increase
• Ensured compliance with Health & Safety, Quality and Environmental standards
• Coordinated cross-functional teams to meet strict SLAs and quality expectations

Catering at Fish & Chips (2013-04 – 2016-07)

• Delivered excellent customer service in a high-volume, fast-paced food retail environment.
• Handled cash and card transactions accurately using the POS system, ensuring daily till reconciliation.
• Maintained strict hygiene standards in compliance with Food Safety and Health & Safety regulations.
• Managed stock rotation and preparation of food items to guarantee freshness and minimize waste.
• Demonstrated strong multitasking skills, balancing customer orders, food preparation, and cleaning duties efficiently.

Housekeeping at SPEEKY CLEANCY (2007-07 – 2011-10)

Founder

• Founded and managed an independent cleaning company, marketing, and client acquisition.
• Built and maintained strong customer relationships, ensuring high satisfaction and a consistent 90%+ client retention rate.
• Handled all financial and administrative tasks, including budgeting, supply procurement, pricing, and invoicing.
• Enforced strict quality control standards on all jobs, adhering closely to health, safety, and sanitation guidelines.

Chef Qualifications – Technical College Poland (1999 – 2003)

Post-Secondary Diploma in Occupational Health & Safety (H&S) – Poland (2003 – 2005)