Maggie Jukes

Friendly, reliable, and customer-focused individual with extensive experience in working with the public in fast-paced and sensitive environments. Skilled in providing excellent customer service, handling enquiries, and resolving issues calmly and efficiently. Strong teamwork and communication skills, with a proven ability to stay organised, meet deadlines, and adapt to changing demands.

A hardworking and dependable employee who consistently maintains high standards and takes pride in delivering a positive customer experience.

Funeral Advisor at Central England Co-op (2023-02 – Present)

• Provide a high level of customer service, supporting individuals with enquiries and requests
• Handle phone calls and face-to-face interactions in a professional and friendly manner
• Process payments and maintain accurate records
• Work as part of a team to ensure smooth daily operations
• Manage multiple tasks efficiently in a busy environment
• Resolve customer concerns calmly and effectively

Funeral Celebrant at Self-Employed (2021-10 – 2023-02)

• Worked closely with customers to understand their needs and preferences
• Delivered services confidently and professionally
• Managed own workload and schedules independently
• Maintained strong relationships through clear communication and reliability

Funeral Director at Central England Co-op (2010-10 – 2021-09)

• Delivered excellent customer service in a demanding, people-focused role
• Supervised teams and supported staff to ensure high standards of service
• Handled payments and maintained financial records
• Managed busy workloads and prioritised tasks effectively
• Dealt with customer concerns and resolved issues professionally
• Maintained a high level of organisation in daily operations

Care Coordinator at Leonard Cheshire (2001-09 – 2010-10)

• Communicated regularly with service users and families to provide support
• Organised staff rotas and coordinated services efficiently
• Handled sensitive situations with professionalism and care
• Maintained accurate records and documentation
• Worked closely with teams and external organisations

Level 3 Business Management (2020)

NVQ Level 3 Health and Social Care (2002)

GCSEs – Sir Jonathan North Girls School, Leicester