Mahfuja Begum

I am an engaging, hard-working, and proactive who is always focused on completing their tasks on time. I aim to build lasting relationships with customers, working both as part of a team and with my own initiative. I always try to learn new things. I will never slack in a task, due to laziness and believe that feeling tired from working a lot, is a sign of a hard-working individual.

Retail Assistant - Mabroor By Neshat - Good Mayes Retail Park, Romford -London

(2023-11 - 2024-10)

• Work as a retail assistant
• Managing stock as needed
• Work with a team to manage the floor ensure customers are attended to and the shop floor is presentable
• Providing excellent customer service through teamwork and communication.

Waitress - The Sushi Bar - University of Hertfordshire (Summer Holidays 2024)

(2024-06 - 2024-06)

• Work as a waitress
• Greeting customer's and providing excellent customers services
• Taking order and operate till
• Worked as part of a team to keep the dining tables clean and organized during busy hours
• Provides information to help food and beverage selections.

Floor Assistant - Masalabazaar - Romford

(2024-09)

• Work as a Floor Assistant
• Answers customer questions, handles transactions at tills, and deals with returns and refund
• Stocks shelves, prices goods, arranges displays and keeps the store clean and tidy
• Responded Promptly to customer inquiries via phone and email, addressing product information, order status, and after –sales support
• Collaborated with the sales team to identify opportunities for upselling and cross-selling products, enhancing overall customer satisfaction

HSC - Commerce - Beanibazar Govt College (2020)

BA - Business Management - University of Hertfordshire