Mahmoud Mahmoud

Proactive and punctual individual with experience working in fast-paced environments. Possesses excellent organisation skills, labelling and efficiently sorting incoming items by hand or scanning. Comfortable with lifting heavy parcels and packages and eager to contribute to a positive team environment to further develop in adjacent roles in warehouse and logistics.

Customer Service Agent - APCOA - Hounslow

(2025-08)

• Handled first stage queries from customers both in person and over calls.
• Carried out patrols in accordance with sites KPIs with 100% accuracy using the company tablet.
• Basic maintenance of car payment machines, entry and exit barriers.

Mail Sorter - Royal Mail - Hounslow

(2023-11 - 2023-12)

• Sorted and processed over 500 mail items and parcels daily in a team, consistently meeting or exceeding deadlines.
• Assisted with loading and unloading of up to 200 parcels per shift weighing up to 30kg.
• Carefully monitored incoming mail and logged any incorrect addresses or packages.

Charity Worker - NCS - Bedford

(2016-06 - 2016-07)

• Assisted in raising over £1000 for East Anglia Air Ambulance by organizing and selling confectionery goods.
• Interacted with over 100 customers daily, boosting public awareness and increasing sales.

Shelf Stacker - Boots - Bedford

(2015-06 - 2015-06)

• Organised shelves to draw customers through utilizing focal points and wise use of empty space, while also going into storage to replenish shelves.
• Gained product knowledge in Boots contributing to successful assistance in customer enquiries.

(2016-09 - 2023-09)