CUSTOMER SERVICE ADVISER - POST OFFICE (ZCO GROUP) AND SHOPE SIDE - Poulton Le Flyde, United Kingdom
(2025-09)
- POSTAGE (MAIL)- Royal Mail, Dpd, Every and parcel force
- Stamps selling and up-to-date stoke
- BANKING
- Daily and Business banking
- Cash withdrawal, cash deposit and cheque deposit
- Travel Service
- Foreign currency (sell and buy back)
- Foreign currency online order
- Travel money card
- Travel insurance
- Money Transfer (Weston union, Money gram)
- Application for New driving license
- Renewal driving license
- Applying for a new log book
- Road tax payment
- Tax change classes
- Passport Application (Passport paper base check and send, DIGITAL form fillup, check and send)
- SHOP SIDE SUPERVISOR
- Preparing Daily, Weekly, Monthly Sales Report Digitally as well as Paper base
- Ordering stock online and maintaining up-to-date
- Checking stocks of date about expiry and fill according to requirement
- Serving customers and sorting out any issues regarding the product
- Providing accurate and profitable advice and service according to customer requirement and right
- Provided focused and friendly service to all customers, obtaining quotations and assisting with queries
CUSTOMER SERVICE ADVISER - POST OFFICE (IE GROUP) - Bury
(2025-01 - 2025-08)
Maintained in-depth levels of product knowledge and used this to provide excellent service. Supported shop operations by helping management, meeting personal targets and upholding policies. Scanned incoming documentation into company database for easy access and distribution. Delivered exceptional customer excellence in omni-channel contact centre for inbound calls, outbound calls and digital communication channels.
- POSTAGE (MAIL) SERVICE
- Stamps selling and up-to-date stoke
- BANKING
- DAILY PERSONAL AND BUSINESS BANKING
- Cash withdrawal, cash deposit and cheque deposit
- TRAVEL SERVICE
- MONEY TRANSFER
- Weston Union
- BILL PAYMENT
- Water bill, Council bill, Electricity bill
- DVLA SERVICE
- PASSPORT SERVICE
- SHOP SIDE SUPERVISOR RESPONSIBITIES
- Preparing Daily, Weekly AND Monthly Sales Report Digitally as well as Paper base
- Ordering stock online and maintaining up-to-date
- Checking stocks of date about expiry and fill according to requirement
- Serving customers and sorting out any issues regarding the products
- Royal Mail, Dpd Parcel, Every Parcel and Parcelforce Parcel
Shop Assistant - HAYHURUTS STORE - Bury
(2024-09 - 2025-02)
- Cash handling
- Ordering store goods online and checking stock and up-to-date information
- Parcel handling
- Payment taking and providing service to customers
- Fill all stuff at their right place and keep them up to date
- Lottery, newspaper, magazine and drinks
WAREHOUSE ASSISTANCE - UK GOOD DEALS - Preston
(2024-04 - 2024-07)
- Checking all stock on system software and verifying the store room
- Order new stocks online
- Operated managed complex customer issues to successful resolution
- Registers with accuracy and processed cash and card transactions
- Streamlined responses to emails, improved response time significantly
- Designed training programmes for enhanced team performance
- Build relationships with customers through friendly interaction and assistance
- Customers to make informed purchasing decisions
- Sourced over 300 qualified sales leads using various online channels and targeted campaigns
- Converted 30% of all cold calls into sales presentations to drive further business development
- Operated forklifts in and around warehouse, improving efficiency and good regard for safety
- Provided assistance and support regarding cash reconciliation, till balancing and customer service
- Liaised with warehouse operations to oversee import/clearance processes and expected delivery dates
- Completed PAT testing for range of businesses, from retail shopfronts to large-scale warehouses
- Extended additional assistance to students learning English as second language to improve reading, writing and understanding basic concepts
- Used warehouse management software to store data regarding cargo and movements
- Assisted with management of logistical, warehouse and stock control processes, improving efficiency and reducing waste
Electical Supervisor - KTPL GEOUP - Bharuch, India
(2018-09 - 2024-02)
- Managed the operational delivery of complex HV and LV system installs for commercial facilities, managing budget allocation and install timescales
- Planned testing requirements for completed works in consultation with ELECTRICAL SUPERVISOR and external contractors, ensuring compliance with performance and safety standards
- Undertook some maintenance work, being the go-to person for all engineers for any issues out of their reach
- Conducted electrical testing and liaised with subcontractors, residents and clients
- Carried out pre and post inspections of electrical elements of a site, recording inspection results
- Managed electrical install, repair and maintenance work across5 + sites concurrently, consistently meeting project timescales
- Took accountability for the supervision of all staff within the area and other site staff as required
- Cultivated high-performing team mentality through regular 1:1 supervision, performance appraisals and staff incentives, increasing productivity and employee retention
