Support Team Officer - Community Systems Limited
(2025-10)
10 month contract
- Maintained accurate customer records
- Maintained and organised student files
- Handled inbound calls and enquiries
- Conducted initial assessments
- Provided inductions to new students
- Welcomed students and visitors
Handover Centre Team Leader - Vauxhall Employee Fleet Management
(2021-06 - 2025-10)
Promoted to Team Leader in March 2023. Made redundant.
- Attended Management Meetings
- Ensured day-to-day operations ran smoothly by liaising with pre-delivery inspection centres and dealerships
- Overseeing the team's performance and productivity
- 1-to-1 Meetings to provide progress and feedback
- Ran operational reports through EMPOLO
- Assisted with general enquiries over the phone, email and face to face
- Resolving complaints in a timely manner
Cleaner - Rothamsted Research
(2020-09 - 2021-06)
Agency role due to COVID-19
- Carried out general cleaning duties
- Liaised with Facilities management to report health & safety issues
- Working within a team or independently depending on requirements
Guest Relations Advisor - Whitbread
(2020-03 - 2020-08)
Furloughed at the end of March due to Covid-19 restrictions. Made redundant following a company restructure.
- Completed 4 weeks of group training
- Took part in a 3-month consultation period in June
Consumer Care Executive - Electrolux PLC
(2018-11 - 2020-01)
- Assisting customers with troubleshooting using product knowledge
- Maintained accurate customer records
- Handled inbound calls and enquiries
- Took ownership of customer issues
- Following company guidelines to make the right decision
- Liaised with retailers, service centres and third parties
Receptionist - Obex Dental
(2018-07 - 2018-10)
3 Months Contract
- Welcomed patients and visitors
- Checked in patients upon arrival
- Responded to customer and employee emails
- Handling general enquiries by phone or in person
- Managed complaints and resolved issues within a timely manner
- Booked appointments using the Exact system
- Completed filing documents, Photocopying & postal duties
