Maisie Wood

A reliable and flexible masters student seeking a part-time retail sales position. With several years of experience working for well-known brands, I have developed strong customer service, communication and teamwork skills in fast-paced environments. My experience ranges from working during the busy Christmas trading period at one of Melbourne's busiest retail stores to meeting demanding deadlines within a professional services environment at Lloyd's of London.

These roles have strengthened my ability to stay organised, work efficiently under pressure and provide excellent service to customers and colleagues alike. I am enthusiastic, approachable and committed to contributing positively to a team while delivering an outstanding customer experience.

Compliance Officer at Insurance Industry - Various Employers (2020-06 – 2026-01)

• Confidently engaged with and built relationships with a variety of internal and external stakeholders across all levels of the business and wider insurance market.
• Worked to tight deadlines across multiple projects simultaneously to deliver on business needs.

Sales Assistant at Tommy Hilfiger (2019 – 2020)

Full-time retail position at one of the busiest retail stores in Melbourne city centre.

• Responsible for interacting with and retaining customers using interpersonal sales techniques, replenishing stock and ensuring stock is displayed to the highest standard.
• Collaborated with a diverse team of sales staff to provide an excellent customer experience.
• Achieved high levels of sales over the Christmas period by creating a bespoke interpersonal experience for each customer and accommodating their needs as required.

Car Dealership Receptionist at Jaguar/Landrover (2018 – 2018)

• Greeted and provided refreshments to customers entering the dealership.
• Dealt with customer queries face-to-face, over the phone and online.
• Maintained the highest level of professionalism and approachability being the first port of call for customers entering a luxury car dealership.

Sales Assistant at Sainsbury's (2016 – 2018)

Part-time weekend and evening role alongside university studies.

• Responsible for dealing with any customer queries face-to-face and over the phone.
• Replenished and tidied stock, unpacked deliveries and regularly worked on the checkouts.

MSc in Environment, Politics and Development – SOAS – University of London

BSc in Politics and International Relations – University of Southampton (2015 – 2018)