Maisy Underwood

My current role is Customer Service Advisor at Abodus Student Living - university student accommodation based at The Foundry, Leeds.

• Social media marketing
• Coordinating site events
• Processing property sales & chasing leads
• Assisting with customer queries
• Offering support to customers through booking process
• Conducting property viewings
• Day-to-day site operations
• Co-managing the site calendar

Mental Health First Aid trained

WORK EXPERIENCE 

Abodus Student Living, The Foundry, Leeds Customer Service Advisor | (March 2024-present) 

• Welcoming customers, clients, contractors, and visitors to reception, assisting with any queries.
• Working closely with the site team to provide exceptional service to all residents / customers / visitors.
• Posting on social media to promote site events, promotions, offers, etc. in an aim to boost engagement and enhance the company’s social media connections / presence.
• Providing administrative and clerical support.
• Chasing rent and debt payments to ensure quick intervention and provide advice where required.
• Dealing with repairs requests in an efficient and timely manner.
• Assist in maintaining the security of the property, assigning necessary keys/electronic key fobs.
• Receiving and sorting daily post and deliveries.
• Working outside of normal working hours where required e.g. check-in days.
• Working as part of the team to ensure that targets and key performance indicators are met.
• Proactively handling sales and enquiries through conducting viewings and following up any queries.
• Attend necessary training courses for professional development.

Women’s Health Matters, Leeds Junior Project Worker | (October 2022-March 2024) 

Project worker across multiple services within Leeds based charity Women’s Health Matters.

Using a trauma-informed approach alongside appropriate safeguarding and confidentiality procedures to support vulnerable women and girls in Leeds who’ve experienced, or are at risk of experiencing, domestic violence, sexual abuse, trauma, and mental-ill health.

Throughout my time at Women’s Health Matters, I worked across the following projects:

Leeds Domestic Violence Service - Peer Support and Education Group The Key Change – A weekly support group for girls aged 11+, promoting coping strategies to aid safety, increase support networks and improve mental wellbeing.

Digital Support – A project supporting service users to access a digital lending library to develop digital and employability skills, as well as access online education courses.

Bluebirds – Working one-to-one with a caseload of clients on a three-month basis to provide in-depth, holistic support, including creating support plans, safety plans, actioning safeguarding concerns as appropriate and making referrals to relevant services.

Rosebuds – Leading sessions on a weekly support & education group for women whose children live elsewhere; sessions cover topics such as coping with change, effective communication, widening support networks, building resilience, confidence, self-esteem & the impact of abuse on women and children.

Energise and Empower – Running exercise groups for women/children seeking refuge/asylum in Leeds (dance, fitness & walking groups), in aim to improve physical & mental health.

Growing Together Group - Working in a local children’s centre to provide in-depth family support for children & mums to promote positive development, education and strengthen family relationships.

My work tasks included – but were not limited to: 

• Managing a caseload of clients to provide one-to-one support.
• Leading and supporting peer support and education groups, providing one-to-one support and actioning appropriate referrals outside of group where necessary.
• Referrals and signposting to appropriate services
• Note-keeping on a confidential database.
• Constructing support plans/safety plans, regularly updating, and amending in accordance with sessions.
• Actioning safeguarding concerns to the safeguarding team, creating safety plans where appropriate.
• Crèche work, supporting babies and young children’s safety alongside aiding their personal development.
• Facilitating a digital lending library and providing technical support/resources to those engaged in the project, alongside running weekly social drop-ins.

The University of Salford (2018-2022): 

Undergraduate degree; Bachelor of Science (BSc) in Criminology with Counselling (2:1)

Notre Dame Catholic Sixth Form College (2016-2018): 

A-Levels: Law (B), Health & Social Care (B), English Literature (B)

St Bede’s & St Joseph’s Catholic College (2011-2016): 

GCSE’s: English Literature (A), Mathematics (B), English Language (A), History (A), Religious Education (A), Citizenship (A*), Geography (A), Science (B)