Distribution Stock Clerk / Admin at Eddie Stobart Logistic (Great Bear) (2019-12 – 2023-08)
- Performed three-way matching by verifying POs, GRNs and supplier invoices in the Returns department
- Reconciled inventory records and monitored stock accuracy across multiple systems
- Investigated stock variances and prepared weekly variance reports for stock meetings
- Developed Excel spreadsheets including RF Asset Check Sheets, Error Tracker and Export reports
- Cross-trained across Returns, Export and Payroll departments, supporting multiple business functions
- Processed high volumes of orders accurately in a fast-paced environment
- Investigated FG TRANS stock movements and maintained stock traceability
- Managed staff sales, returns, disposal records and Return Log spreadsheets
- Created system movements to resolve operational and stock control issues
- Worked independently and collaboratively within a cross-functional team
- Successfully adapted to hybrid working during the COVID-19 pandemic
- Managed customer, supplier and internal email queries
- Updated and maintained Standard Operating Procedures (SOPs) during audit process
- Produced H&S and FG.ISO reports
- Managed hold, release and rework processes with the factory
- Acted as the main point of contact for the Export department, delivering staff training and providing ongoing support on Export procedures and system processes
- Supported British Retail Consortium (BRC) audit preparation and compliance as internal auditor
- Recorded employee working hours, overtime, holidays and absences, maintaining accurate payroll records (during payroll depot administrator maternity leave coverage)
- Updated payroll spreadsheets and Wagebook, performing payroll validation checks before processing
- Calculated employees' annual leave entitlement and outstanding holiday balances for leavers
- Communicated payroll queries and discrepancies to the Payroll team via email
- Assisted in maintaining payroll records in line with HMRC requirements and company procedures
- Maintained accurate and confidential payroll documentation and employee records
- Created personnel and training files for new starters
- Processed stationery orders, monitored stock levels and carried out stock checks
- Worked independently while meeting payroll deadlines and ensuring data accuracy
Stock Controller / Warehouse Operative at Expeditors International (2017-06 – 2019-12)
- Performed cycle counts and reconciliations to maintain stock accuracy across multiple client accounts
- Investigated stock discrepancies and resolved inventory variances to ensure accurate system records
- Supported the supervisor with administrative tasks, record keeping and basic bookkeeping duties
- Processed returns and maintained accurate system and inventory records
- Managed pallet records and created system movements to resolve stock control issues
- Supported customer projects and managed client communication via email and in person
- Updated and maintained skills matrices and other internal documentation
- Worked accurately in a fast-paced environment while meeting operational deadlines
Warehouse Operative at Tesco (2017-04 – 2017-06)
Repair Centre Administrator at LG Electronics Repair Centre (2015-11 – 2017-04)
- Maintained accurate asset control records by tracking mobile devices throughout the repair process
- Recorded received units in GSFS system and maintained stock records
- Issued devices to engineers and maintained signed records to ensure full asset traceability
- Reconciled physical devices with system records and investigated discrepancies
- Coordinated with engineers and delivery teams to ensure efficient workflow and timely dispatches
- Processed customer dispatches and maintained accurate system documentation
- Supported stock control, quality checks and internal audit activities
- Maintained accurate documentation and ensured data integrity across internal systems
Retail and customer service roles at Various (2012 – 2015)
