Makena

Dedicated professional with expertise in customer service and communication skills, ensuring service efficiency and workplace cleanliness. Proficient in payment processing and promotion development, leveraging cross-selling techniques to enhance customer satisfaction. Committed to advancing career goals by utilising time management skills to drive success in dynamic environments.

Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance.

Food & Beverage Assistant - Venus Cafe Limited - Nottingham, England

(2025-01)

• Maintained cleanliness of dining area, ensuring a pleasant atmosphere for guests.
• Resolved customer complaints efficiently, fostering positive relationships and repeat business.
• Monitored guest needs, retrieving items and refilling beverages as required.
• Accurately took orders, relaying preferences and allergen information to kitchen staff.
• Advised guests on food and drink choices based on preferences.
• Enforced cleanliness and sanitisation protocols to comply with health standards.
• Demonstrated exceptional customer service by promptly attending needs.
• Addressed guest complaints in collaboration with kitchen staff or management.
• Upheld hygiene standards, resulting in optimal food safety conditions.
• Handled cash transactions accurately for seamless payment process.

GCSEs - Sociology, Geography and Health & Social care - Chilwell School (2021-09 - 2025-06)