Makum Monju

Experienced Information Governance and Data Protection professional with over five years' experience working within local government environments, supporting compliance with UK GDPR, Data Protection Act 2018, Freedom of Information Act 2000 and Environmental Information Regulations. Experienced in managing SARs, FOI requests, data breaches, records management, DPIAs, policy development and information governance compliance across local authority services.

Information Governance Officer - London Borough of Hammersmith & Fulham

(2023-01 - 2026-05)

• Acknowledge and respond to Freedom of information requests received across various departments within the council, in line with statutory deadlines and legislation
• Ensure the council complies with the UK GDPR and Data Protection Act 2018 by reviewing personal data processing activities and advising on privacy risks.
• Manage and respond to Subject Access Requests (SARs) and individual rights requests within the council to ensure timely and lawful responses.
• Support records management (create, store and disposal) to maintain proper data governance and reduce risk.
• Conduct DPIA to identify potential risk which might occur to personal data processing activities, it's implication and put mitigating actions in place
• Investigate and report data breaches incidents to the respective investigation teams.

Information Governance Officer - Reigate & Banstead Borough Council

(2021-01 - 2022-12)

• Acted as the primary source of advice on UK GDPR and Data Protection law, promoting compliance across the organisation.
• Conducted Data Protection Impact Assessments (DPIAs) to identify and mitigate risks in new projects.
• Guided internal and external stakeholders on drafting Privacy Notices (PNs) and Legitimate Interest Assessments (LIAs) to meet required standards.
• Supported the DPO in handling data breaches, including investigation and recommendations.
• Managed Subject Access Requests (DSARs), ensuring timely and compliant responses.
• Collaborated with the Freedom of Information (FOI) team to resolve disputes and access data under FOIA requests.

Data Protection Coordinator

(2020-01 - 2020-12)

• Provide face-to-face support to customers, responding to enquiries and resolving issues in a professional and timely manner.
• Coordinated shifts, bookings for council and social housing services and introduced improvements to the booking process.
• Escalate urgent or complex cases where appropriate while keeping customers informed throughout.
• Answer telephone calls, respond to emails and maintain accurate customer records.
• Assist customers with accessing services and completing processes online.
• Handle sensitive information responsibly and in line with data protection requirements.

Certified - UK GDPR (General Data Protection Regulation)