Malaika Qureshi

Experienced in delivering exceptional customer service and part time business management of my family business. Strong communication skills with a knack for building rapport with customers and colleagues. Quick and adaptable learner with a positive attitude, always ready to tackle new challenges with enthusiasm. Retail experience with focus on customer service and sales.

Experience in managing stock levels, handling transactions, and maintaining store presentation. Exceptional teamwork abilities, ensuring customers receive quality service and support. Productive employee with proven track record of successful product management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Retail Manager - Cha Cha Plaza - Bradford, West Yorkshire

• Handled customer complaints with professionalism and empathy, guaranteeing complete customer satisfaction
• Conducted regular training sessions on customer service and product knowledge
• Created positive work environments by offering support and guidance
• Inspected equipment, shop floors and storerooms for damage or faults and scheduled maintenance activities after peak sale periods

English Tutor - The Tuition Centre - Bradford, West Yorkshire

(2024-11 - 2025-05)

• Developed and delivered interactive English lessons tailored to students' individual learning needs, significantly improving their understanding of complex concepts
• Trained students to apply analytical skills to understand text and language devices
• Continuously applied personal knowledge of the curriculum and exam specifications to provide accurate and current information to students
• Facilitated a positive and inclusive learning environment, encouraging students to ask questions and engage in discussions without fear of judgement

Exam Invigilator - The Tuition Centre - Bradford, West Yorkshire

(2022-05 - 2023-01)

• Set up equipment, distributed exam documents and outlined procedures to prepare and provide instructions to students in the venue
• Ensured students abided by the correct examination regulations and followed conditons throughout
• Ensured that students were seated per seating plan before the beginning of the exam
• Responded to candidate queries regarding exam rules without compromising test integrity

BA - English - University of Leeds (2027)

A-Levels - Dixons Sixth Form (2024)