Malak Keaik

Fashion design technology graduate from University of the Arts London with expertise in luxury retail, fashion design, and customer service. Currently serving as a client advisor at Gucci Selfridges London, enhancing customer experiences and fostering long-term client relationships in a dynamic luxury setting. Demonstrates strong organizational skills, attention to detail, and effective communication, honed through industry placements and retail experience.

Seeking diverse opportunities in fashion retail, office administration, merchandising, and customer-focused roles.

Client Advisor at Gucci, Selfridges London (2025-11 – Present)

• Deliver personalised luxury service and styling advice aligned to client needs.
• Build and maintain long-term client relationships through clienteling.
• Support sales objectives through strong product knowledge consistently.
• Maintain visual merchandising and luxury presentation standards daily.
• Handle after-sales enquiries and resolve customer concerns professionally.
• Built strong relationships with clients, leading to increased loyalty.
• Identified client needs with precision, enhancing product recommendation accuracy.
• Maintained comprehensive knowledge of products to provide informed suggestions.

Fashion Design Intern at Nominal London (2024-04 – 2024-08)

• Supported design development through research, mood boards, and presentations.
• Assisted with fittings, garment development, and product documentation.
• Contributed to sustainable design initiatives and material sourcing.
• Participated in fashion events and industry presentations.
• Contributed to successful fashion shows by assisting in model fittings and garment alterations.
• Assisted in creating technical drawings for production teams.
• Updated garment specification sheets, aiding the smooth communication between design and production teams.

BA (Hons) in Fashion Design Technology: Menswear – University of the Arts London (2022-09 – 2025-07)

Level 3 Diploma in Fashion Design – Fashion Retail Academy (2020-09 – 2022-06)