Malana Serfontein

Highly organised and detail-oriented Document Controller with over 8 years of experience managing document control systems, records management, version control, compliance documentation, and audit readiness within regulated business environments. Trusted as a reliable right hand to management and consistently relied upon to maintain accurate, organised, and compliant document management processes. Proven expertise in document lifecycle management, including document creation, review, approval workflows, version control, distribution, archiving, and records retention.

Strong experience maintaining document management systems, ensuring compliance with quality standards and ISO requirements, and supporting internal and external audits. Recognised through consistently positive management reviews for professionalism, reliability, attention to detail, and delivering high-quality work with minimal supervision. Experienced in remote collaboration and dedicated to maintaining accurate, accessible, and audit-ready documentation at all times.

Document Controller - Montego Pet Nutrition - Graaff Reinet, South Africa

(2018-09)

• Managed the complete document lifecycle process, including document creation, review, approval, revision, distribution, and archiving.
• Maintained document management systems to ensure records were accurate, current, accessible, and compliant.
• Controlled document versioning and revision history to maintain traceability and data integrity.
• Reviewed and updated technical and non-technical documentation to ensure accuracy and compliance with company standards.
• Developed document templates, trackers, and filing structures that improved consistency and accessibility of records.
• Collected, validated, and registered company documentation within electronic document management systems.
• Maintained document review and approval workflows while safeguarding confidential and sensitive information.
• Managed document retention processes in compliance with regulatory and business requirements.
• Coordinated documentation with suppliers, auditors, and stakeholders to support operational requirements.
• Conducted internal audits and provided documentation support for external certification audits.
• Maintained electronic filing systems and implemented clean-up initiatives that improved efficiency and document retrieval.
• Created detailed Excel tracking systems and reports to monitor documentation activities and compliance requirements.
• Ensured all records remained audit-ready and accessible for inspections and certification processes.

Logistics and Consignment Controller - Montego Pet Nutrition - Graaff Reinet, South Africa

(2017-02 - 2018-08)

• Maintained accurate shipment documentation and logistics records.
• Reconciled delivery data across multiple systems to ensure information accuracy.
• Coordinated supplier documentation and maintained operational records.
• Supported departmental administration and records management processes.
• Investigated and resolved delivery discrepancies while maintaining accurate documentation.

Customer sales representative - FJ Feeds - Graaff Reinet, South Africa

(2016-02 - 2016-10)

• Maintained customer records and documentation.
• Managed customer communications and documented enquiries and resolutions.
• Ensured accurate record keeping and administrative support.

Customer Sales Clerk - OVK Trade - Graaff Reinet, South Africa

(2015-01 - 2016-02)

• Maintained stock records and inventory documentation.
• Processed transactions and maintained accurate administrative records.
• Supported order fulfilment and document management activities.

Bachelor of Technology - Agricultural Science - Cape Peninsula University of Technology (2014)

Grade 12 National Certificate - Hoër Volkskool, Graaff-Reinet (2010)