Malcolm B

Customer-focused Optical and Healthcare Assistant with experience in NHS, clinical, and retail settings. Known for clear communication, strong attention to detail, and a calm, professional approach when supporting patients. Highly organised, adaptable, and confident multitasking in fast-paced environments while working effectively as part of a team.

Crew Member - Wingstop - Wandsworth

(2026-03)

• Prepared food to Wingstop's high standards, ensuring order accuracy and timely delivery in a fast-paced kitchen
• Maintained a clean, safe, and organised kitchen environment during busy periods
• Worked closely within a small team, developing strong teamwork, time management, and attention to detail

Optical Assistant - Eyeworks - Bayfields Opticians and Audiology - Gloucester Road

(2025-03 - 2025-09)

• Welcomed patients and assisted with frame selection, ensuring a positive customer experience
• Managed bookings, enquiries, and front-of-house duties efficiently
• Supported team members and maintained a clean, professional store environment
• Developed product knowledge to better assist customers

Ophthalmic Assistant - Evolutio - Park Royal and Wembley

(2024-09 - 2025-01)

• Carried out pre-screening using autorefractors, tonometers and visual field analysers
• Guided patients through eye tests, ensuring comfort and reassurance
• Maintained accurate records and followed clinical procedures
• Delivered clear communication in a busy healthcare setting

Healthcare Assistant - St George's Hospital - Tooting Broadway

(2021-03 - 2024-09)

• Created a welcoming and supportive environment for patients through clear and compassionate communication
• Worked collaboratively within a multidisciplinary team to deliver high-quality care
• Maintained clean, safe, and organised clinical areas
• Adapted quickly to changing priorities in a fast-paced environment

Sport Studies - Ernest bevin College (2011-01 - 2012-07)