Luxury Fragrance Brand Ambassador - Artisan People Agency - Birmingham
(2025-08 - 2026-02)
- Represented leading luxury fragrance and beauty brands across premium retail environments, pop-ups, and promotional events.
- Worked across brands including Lancôme, Valentino Beauty, Giorgio Armani, Yves Saint Laurent Beauty, Prada Beauty, and Granado.
- Delivered tailored fragrance consultations and elevated client experiences aligned with each luxury house's identity.
- Maintained excellent product knowledge across fragrance, makeup, and skincare categories.
- Supported launches, visual merchandising standards, stock management, and customer engagement campaigns.
Counter Manager - Clive Christian | Selfridges - Birmingham
(2024-05 - 2025-08)
- Directed all counter operations including sales performance, staffing, stock management, and luxury customer service.
- Consistently exceeded monthly KPI and sales targets, contributing to strong year-on-year growth.
- Delivered personalised luxury fragrance consultations, converting high-spend clients into loyal repeat customers.
- Managed stock control and maintained excellent inventory accuracy through regular audits.
- Collaborated with Selfridges management and Clive Christian head office teams on launches, events, and visual merchandising.
Fragrance, Beauty & Fashion Sales Associate - Selfridges (Talent House Agency) - Birmingham
(2021-11 - 2024-05)
- Represented leading luxury brands across fragrance, beauty, and fashion within Selfridges Birmingham.
- Delivered expert consultations across multiple categories while consistently achieving and exceeding targets.
- Built strong repeat clientele through exceptional clienteling and personalised service.
Fashion Sales Associate - Zadig & Voltaire | Selfridges - Birmingham
(2021-11 - 2023-10)
- Delivered personalised styling advice and luxury customer service within a premium fashion environment.
- Supported seasonal launches and visual merchandising updates to maintain brand standards.
Supervisor - Godiva | Selfridges - Birmingham
(2019-11 - 2021-01)
- Supervised day-to-day operations within a busy premium retail environment.
- Trained staff in upselling techniques, customer engagement, and product knowledge.
- Consistently exceeded monthly sales targets through strong teamwork and customer experience.
Cake Decorator - Cake Box - Birmingham
(2018-11 - 2019-07)
- Prepared and decorated cakes to company presentation and quality standards.
- Managed bespoke customer requests while maintaining excellent customer service.
- Maintained food hygiene and safety standards at all times.
