Maliha Rahman

Dedicated, dependable, and hardworking professional with experience in customer service, hospitality, care, retail, and food preparation. Strong communication and teamwork skills with the ability to work efficiently in fast-paced environments while maintaining high standards of customer service. Adaptable, quick to learn, and committed to delivering excellent results.

Founder & Baker - The Lazy Eatery - Belfast

(2025-06)

• Prepare and decorate a range of homemade cakes and desserts.
• Manage customer orders, social media, and day-to-day business operations.
• Maintain high food hygiene and quality standards.

Customer Service Executive - HCL Technologies UK - Belfast

(2023-12 - 2025-05)

• Delivered professional customer support through phone, email, and live chat.
• Resolved customer enquiries efficiently while meeting performance targets.
• Maintained accurate records and ensured a positive customer experience.

Care Assistant - Beaumont Care Home

(2023-09 - 2023-12)

• Assisted residents with daily living activities while providing compassionate care.
• Worked effectively as part of a multidisciplinary team.
• Followed safeguarding, health, and safety procedures.

Team Member - Burger King

(2022-07 - 2023-08)

• Delivered excellent customer service in a busy restaurant environment.
• Prepared food, handled cash transactions, and maintained cleanliness.
• Worked collaboratively to achieve team goals.

MSc - International Event Management - Ulster University (2022 - 2023)

BSc - Interior Architecture - Shanto-Mariam University of Creative Technology (2014 - 2018)