Malik Shahzeb Ali

Dually equipped with a degree in Software and International Business, I bring a unique blend of technical proficiency and global strategic insight to drive innovation and success. My educational background reflects a commitment to bridging the gap between technology and international markets, making me a versatile and forward-thinking professional for today's interconnected business landscape.

Receptionist - Man Commercial Protection LTD, Amazon BHX4 - Coventry, England

(2023-05)

• Greeting and assisting visitors, providing a positive first impression of Amazon.
• Managing incoming calls and directing them to the appropriate department or individual.
• Monitoring security cameras and promptly reporting any suspicious activities or individuals.
• Issuing visitor badges and ensuring compliance with security procedures.
• Maintaining a tidy and organized reception area, ensuring a professional environment.

Ware House Operative, Part Time - Dasley, Hillblom and Lynn (DHL) - Coventry, England

(2021-10 - 2022-05)

• Picking and packing orders accurately for shipment.
• Managing and updating inventory records in real-time.
• Conducting quality checks on products for dispatch.
• Efficiently loading and unloading goods using equipment.
• Adhering to strict health and safety protocols in the warehouse

Junior Web Developer - Now Software PVT Limited - Islamabad, Pakistan

(2020-06 - 2021-07)

• Writing code and building web application provided by designer or senior web developer. Using HTML, CSS and JavaScript and for backend using PHP, Python and sql.
• Fixing and identifying bugs and issues within the development.
• Work closely with senior developer and other team members.
• Ensuring that web application and applications are responsive.
• Delivering Presentation to senior developer and stakeholder.

Customer Services Advisor - The Hive - Islamabad, Pakistan

(2018-06 - 2018-10)

• Engage with customers via various channels, such as phone, email, or chat, to address inquiries, provide information, and resolve issues.
• Analyze customer concerns and find effective solutions, demonstrating a proactive and helpful attitude to ensure customer satisfaction.
• Develop a deep understanding of the company's products or services to accurately assist customers and offer relevant information
• Clearly convey information and instructions to customers, ensuring they have a positive and seamless experience while interacting with the company.
• Maintain detailed records of customer interactions, including issues raised and resolutions.

Master of Science - International Business with Data Analytics - Ulster University Birmingham (2021 - 2023)

Bachelor of Science - Software Engineering - University of Haripur (2016 - 2020)

F.sc - Pre-Engineering - Jinnah College (2013 - 2015)