Bar Assistant - University of Manchester Student Union
(2025-09 - 2026-06)
Responsible for providing excellent customer service in a busy environment
- Preparing and serving drinks to company standards
- Engaging positively with customers to create a welcoming atmosphere
- Regularly replenishing and rotating stock to maintain availability and quality
- Ensured bar and surrounding areas were kept clean and organised
- Assisted with setting up and packing away at the end of events
- General bar duties
- Worked efficiently as part of a team
- Maintained high standards of hygiene, safety and professionalism throughout each shift
- Demonstrated strong time management and reliability as I balanced my role alongside my studies and placement
- Built positive relationships with customers and colleagues while consistently maintaining high standards of service in a busy venue environment
- Demonstrated the ability to work efficiently under pressure
- Contributed to the smooth running of events through effective teamwork and attention to detail
Customer Service Assistant - Costa Coffee, Darwin Services
(2024-09 - 2025-07)
- Opened and closed the store, counted tills and recorded cash differences
- Maintained hygiene and brand standards; deep cleaned workstations regularly
- Served hot and cold food and drinks; trained in specialist Costa barista techniques
- Ensured proper food rotation, allergen safety, and accurate stock labelling
- Handled deliveries, checked storage temperatures, and escalated operational issues
- Proactively picked up extra shifts and helped maintain high NPS feedback scores through enthusiastic customer engagement
- Assisted in training of new staff and contributed to a strong team dynamic
Shop Assistant (voluntary role) - Banardo's Charity Shop, Blackburn
(2022-12 - 2023-12)
- Operated the till and handled customer transactions accurately and efficiently
- Organised and restocked clothing and donated goods on the shop floor
- Maintained a clean and welcoming environment for customers
- Supported backroom donation sorting and ensured items met display standards
Care Home Volunteer - MHA Heather Grange, Burnley
(2022-12 - 2023-07)
- Built positive relationships with residents through regular conversation and companionship
- Assisted in setting up and running memory games and social activities
- Provided emotional support to residents, helping to improve their daily wellbeing
Youth Centre Volunteer - New Era Accrington, Lancashire Volunteer Partnership
(2022-12 - 2023-12)
- Supported SEND young adults (ages 18-25) with life skills including form filling, time management and cooking
- Built rapport and provided informal mentoring and signposting to relevant services
- Helped create a supportive and inclusive environment for all members
Online Youth Mentor - ReachOut UK
(2022-12 - 2023-03)
- Delivered weekly 1:1 Zoom mentoring sessions focused on academic and personal development
- Encouraged mentees to reflect on challenges and develop practical problem-solving strategies
- Maintained consistent engagements and built a strong, trusting mentor-mentee relationship
KS1-KS3 Tutor
(2022-11 - 2024-03)
- Developed tailored lesson plans to meet individual student needs, enhancing learning outcomes
- Established a safe and trusting atmosphere to encourage open communication and student confidence
- Analysed student feedback to refine tutoring approaches, continuously improving service quality
- Delivered demonstrations and explanations clearly with struggling topics
- Collaborated with parents to set realistic academic goals, fostering a supportive home learning environment
