Malikah Khan

Highly motivated, intelligent, and confident Business Management student currently studying at the University of Wolverhampton, with a strong academic background in business and marketing combined with valuable hands-on experience within fast-paced customer service and call centre environments. A determined and ambitious individual with a natural ability to communicate professionally, build strong relationships with customers, and remain calm under pressure. Possesses excellent interpersonal, organisational, and problem-solving skills developed through both higher education and demanding customer-focused roles.

Passionate about business, law, and understanding how successful organisations operate, communicate, and maintain customer satisfaction. Demonstrates maturity, resilience, and professionalism in every environment and is recognised for being adaptable, reliable, and capable of handling difficult situations with confidence and intelligence. A strong team player with excellent listening and communication abilities, capable of working efficiently in target-driven environments while maintaining a positive and professional attitude.

Customer Service Advisor at RAC Call Centre (2025-01 – Present)

• Providing professional and empathetic customer support in a fast-paced environment
• Handling customer concerns calmly and efficiently
• Demonstrating excellent communication and listening skills
• Working under pressure while maintaining professionalism and accuracy
• Building positive relationships and customer trust
• Using problem-solving abilities to deliver effective solutions

Customer Service Advisor at HomeServe Call Centre (2024-09 – 2025-01)

• Managed high volumes of inbound customer calls professionally
• Developed strong conflict-resolution and communication skills
• Maintained positivity and professionalism in challenging situations
• Worked effectively within a target-driven environment
• Delivered excellent customer experiences through strong interpersonal skills

Call Centre Assistant at South Staffs (2024-01 – 2024-12)

• Assisted customers with enquiries and account support
• Developed confidence and resilience in customer-facing situations
• Strengthened teamwork, organisation, and time management skills
• Maintained professional communication standards at all times

Business Management Degree in Business Management – University of Wolverhampton

Level 3 in Business Marketing – Sandwell College (2022-01 – 2024-12)

Level 2 BTEC in Business – Walsall College (2021-01 – 2022-12)

GCSE in English Literature – GCSE

GCSE in English Language – GCSE

GCSE in Maths – GCSE

GCSE in Psychology – GCSE

GCSE in Business – GCSE