Malkesh Vaghela

Built and scaled a gaming community from the ground up, growing the subscriber base by 29% through a mix of high-retention storytelling and consistent branding. Owned the full creative process, using Premiere Pro and Photoshop to turn raw ideas into polished, high-performing videos that consistently hit audience engagement targets. Modernized how digital assets were managed and stored, which cut down production time and made it much faster to push content across different social platforms.

Content Creator at YouTube (2020-05 – Present)

• Built and scaled a gaming community from the ground up, growing the subscriber base by 29% through a mix of high-retention storytelling and consistent branding.
• Owned the full creative process, using Premiere Pro and Photoshop to turn raw ideas into polished, high-performing videos that consistently hit audience engagement targets.
• Modernized how digital assets were managed and stored, which cut down production time and made it much faster to push content across different social platforms.

Customer Success Executive at Diversifying Ltd (2021-10 – 2023-10)

• Acted as the lead strategist for over 50 client accounts, keeping satisfaction high by navigating complex feedback loops and ensuring every deliverable hit the mark.
• Revamped our customer communication materials to be more intuitive, which directly improved how users understood and interacted with our services.
• Tracked and analysed account engagement data to find growth opportunities, helping the team pivot strategies to better serve our diverse client base.
• Kept the gears turning by refining office workflows and administrative tasks, ensuring project deadlines were met without a hitch.

Marketing Executive at 5E Limited (2017-11 – 2018-08)

• Took the lead on logistics for local events and job fairs, successfully growing our client network through genuine, face-to-face community engagement.
• Ran multi-channel marketing campaigns that bridged the gap between digital and traditional media, significantly boosting our brand's presence in the local area.
• Modernized our internal record-keeping and PR materials, which gave the team a more organized foundation for launching high-impact community programs.

Bachelor of Business Administration in Business Management & Marketing – Nottingham Trent University (2019-12)