Manal Mahmoud

Self – motivated, committed and with good customer service and organising skills , sense of responsibility, able to work hard under pressure. Able to relate wide range of people, fully experienced in using computerised and working accurately

Skills

 Good communication and people skills

 The ability to work as part of a team

 An approachable, polite and helpful manner

 Confidence and tact

 Reliable and responsible

 Technical knowledge.

 comprehensive understanding of area of sales i.e. retail, Fast Moving Consumer Goods,

Work Experiences

Customer service in Golden Row mahogany investment co Ltd and MansSoft Technology for computers and accessories 8 years

 Served and advice customers

 Listened to customer services issues and then offer a unique and innovative solution to each problem.

 Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

 Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies

 Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Customer service and sales assistant in Kuwaiti Sudanese aluminium kudal co Ltd show room

 Greeting customers who enter to the show room

 Be involved in stock control and management.

 Assisting customers to find the goods and products they are looking for.

 Stocking shelves with merchandise.

 Answering queries from customers.

 Reporting discrepancies and problems to the supervisor.

 Giving advice and guidance on product selection to customers.

 Balancing cash registers with receipts.

 Dealing with customer refunds.

 Keeping the store tidy and clean, this includes hovering and mopping.

 Responsible dealing with customer complaints.

 Working within established guidelines, particularly with brands.

 Attaching price tags to merchandise on the shop floor.

 Receiving and storing the delivery of large amounts of stock

2014-2015 customers service and sales representative MansSoft technology Education:

IAO level 2 Certificates in principles of Customer service 2019

Esol Entry 3 Reading College 2017 -2018

Bachelor of art English literature 2002-2006