Manasi Sinha

A hardworking individual with customer focused, always going the extra mile to ensure maximum customer satisfaction. Highly organized, takes on a methodical approach when completing tasks to ensure timely completion of all responsibilities. Builds up strong customer relationships through effective communication and interpersonal skills.

Self-motivated and focused, eager to enhance the career prospects by undertaking additional responsibilities and learning opportunities to further develop skills. Displays strong work ethics; always going beyond expectations; delivering outstanding solutions to improve organisational performance. Now looking to utilise skills and experience to add value and contribute to the success of prospective employer.

F & B member - Ibis hotel, Blackfriars - Blackfriars

(2025-11 - 2026-07)

• Ensured excellent customer service across team
• Assist the customers about the food and any other query
• Take order and post in the system through POS system to kitchen
• Welcome guest and customer by checking their facilities
• Work with team with efforts for daily operational objectives
• Check and fill the bar according to required list
• Confidently handle customer concerns and operational issues
• Follow-up health and safety regulations
• Comply with equipment usage guidelines
• Perform the daily cleaning procedure and setting up the bar & restaurant area

Front Desk & Receptionist - Manor House Hotel, Leytonstone - Leytonstone

(2016-11 - 2020-03)

• Welcome visitors professionally and answer and forward incoming calls
• Manage front desk operations & schedule appointments and manage calendar
• Receive, sort, and distribute mail and deliveries & provide basic information in person, over the phone, or email
• Maintain visitation logs and visitor badges
• Assist with administrative tasks like data entry, filing, and photocopying
• Overseeing stock management like restocking, rotation, and merchandising
• Empowering team members to handle customer concerns and operational issues
• Encouraging cooperation, accountability, and open communication

Team Leader - Cooperative Food, Clapham Junction - Clapham Junction

(2014-11 - 2016-06)

• Responsible for providing excellent levels of customer service
• Responsible for escorting customers to products requested or finding suitable alternatives if not available
• Accurately and efficiently operated the cash register; processed both cash and card transactions
• Deal with any face to face or telephone enquiries
• Responsible for dealing with weekend end of day procedure and balancing of accounts
• Resolved any customer complaints in a professional manner
• Worked within a team and supported each other to ensure all duties are completed
• Responsible for stock replenishment, stock rotation and stock facing duties
• Responsible for any customer enquiries and solve the problem instantly

Customer Team Member - Wasabi, Oxford Circus - Oxford Circus

(2013-05 - 2014-10)

• Provision of excellent customer service and high quality of food always
• Took and processed orders and accurate processing of payments from customers on register
• Demonstration of menu knowledge, accurately answered customer queries in relation to menu choices
• Adherence to food safety policies; ensured all food preparation and service areas were always kept clean
• Maintained the standard of service customer always want to and cordially response to any queries
• Checked time to time to satisfy the food safety requirements and develop a perfect shopfloor
• Responsible to make sure all members perform their best and able to deliver the best deal to the customer
• Responsible to handle any customer complain and short it out instantly

Service Team Member - Kudos Café, Willesden Sports Centre - Willesden Sports Centre

(2012-06 - 2013-05)

• Responsible for the preparation of beverages and hot and cold snacks
• Served customers with efficiency, taking orders accurately whilst providing excellent customer service
• Responsible for accurately processing card and cash transactions on the cash register
• Responsible for checking and recording the fridge temperatures
• Monitored inventory levels, placed orders with suppliers and dealt with deliveries on arrival
• Weekend sales analysis to measure item performance and add or remove from the display
• Developed a questioner every month to get the feedback from the customer
• Arranged weekend meeting to develop creative strategy for the customer wellbeing and enhance their interest
• Monitored customer range according time periods which help us to offer right product in right time

Waitress - Cape Town Fish Market, Oxford Circus - Oxford Circus

(2011-05 - 2012-07)

• Worked within a team to provide a warm and welcoming atmosphere
• Responsible for escorting customers to tables and ensure they were comfortable
• Distributed menus and provided advice on menu choices accordingly
• Responsible for liaising with kitchen staff; communicated any special requests from customers
• Served customers food and beverages professionally
• Allowed customer as much as they want to take the order and be friendly as always
• Supervised the others team member if they need any help due to any emergency; broken glass, misbehavior, drank customer, food issue
• Assured security and availability during booking for big party

BSc (Hons) - Finance and accounting - Anglia Ruskin University London (2025)

CIMA - Certified in Business Accounting (2014)

ACCA - Financial Accounting, Management Accounting & Accountant in Business (2012)

B.B.A. - Major in Marketing - University of Dhaka (2007)