Mandeep Bhinder

I am a dedicated and highly motivated professional with experience in high-risk and high-security environments. I possess strong organizational skills, effective communication, and a commitment to exceptional customer care, positioning me as a valuable team player in demanding settings.

SECURITY OFFICER - ICTS / HEATHROW - London Heathrow Airport

(2024-12)

• Operating X-ray screening equipment to detect prohibited items and security threats in passenger luggage and belongings at London Heathrow Airport
• Conducting thorough body searches and bag inspections using industry-approved security protocols and standards
• Performing document verification and passenger interviewing to ensure compliance with airport security regulations
• Operating specialized security equipment including metal detectors, ETD (Explosive Trace Detection) machines, and hand-held tablets
• Carrying out aircraft searches and implementing access control measures to restricted airport areas
• Adapting to different security functions as required by airport operations and security protocols

PASSENGER CARE AGENT - WILSON JAMES / HEATHROW - London Heathrow Airport

(2022-09 - 2024-12)

• Assisting special assistance passengers through the terminal to and from the aircraft and assist with the transfer into their seat or wheelchair through safe manual handling techniques
• Perform Customer Service Agent (CSA) duties as directed by Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot or by wheelchair as depicted by their categorisation
• Taking on the responsibility of Super Host regularly, which includes arranging agents for special assistance passengers upon request and informing them of the assistance procedures
• Communicating with all types of special assistance passengers, including the elderly, disabled, injured
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure
• Ensuring that Centralised Control is updated on progress by use of IT handsets
• Ensure all necessary paperwork is completed legibly and submitted in timely manner

FOOD PRODUCTION OPERATIVE - KERRY FOODS

(2017-12 - 2022-09)

• Working in a high-risk food production environment, ensuring compliance with health and safety protocols, including sterilizing surfaces throughout the production line and adapting to Covid-19 regulations as a key worker
• Responsible for storing, assembling, mixing, producing, and packing quality products to agreed production schedules while maintaining product integrity during packaging, storage, and delivery
• Identify and report any 'out of date product' to the Supervisor or Quality Control, while ensuring all product traceability documentation is completed correctly
• Carry out stock takes as required, ensure and audit physical stock accuracy, and liaise with Production Shift Supervisors to identify workloads
• Liaise with the Engineering Department to ensure effective repair and reliability of industrial equipment, including operating large production equipment such as industrial ovens

BACHELOR IN ARTS - SMS GIRLS COLLEGE, HARYANA, INDIA (2001)

DNXCT Qualification (2024-12)