Mandeep Randhawa

Experienced with pawnbroker five years providing outstanding customer service, financial advice, and loan management, proficient appraising jewelry, electronics, and other items Excellent negotiation and client management skills. Ability to meet Goal. Monitoring stock level, placing orders and ensuring proper storage.

Skilled in operating tills, handling enquiries, and ensuring well-presented store environment. Committed to supporting team members and contributing to positive shopping experience.

Customer Service Representative - H &T Pawnbrokers UK Ltd - HOUNSLOW

(2021-09 - 2025-09)

• Provided guidance and support to new colleagues, helping them to integrate into the team and understand store procedures.
• Handled customer complaints with professionalism and patience, resolving issues promptly to uphold customer satisfaction.
• Handled customer inquiries via phone and email, providing prompt and accurate information. Assisted in annual stocktaking.
• Assisted in annual stocktaking through counting, record-keeping and documenting
• Assisted in the preparation and execution of store promotions and events, driving footfall and enhancing customer engagement.
• Appraising jewelry
• Successfully grew the pawn broking business by increasing sales and customer traffic.
• Processed loan transactions and maintained accurate records of customer transactions.
• Monitoring Health & Safety measures on regular.
• Manage cash, Click and collect, dealing with the travel money.
• Provided guidance to customer in account opening and transaction processing.
• Valuation for watches and handbags.

MASTER IN FINANCE - Finance - Guru Nanak University (2009)

DIPLOMA IN ACCOUNT - Accounting - South Birmingham College (2012)

SIA SECURITY First aid - Amber training (2026)

DOOR SUPERVISIOR - Amber training (2026)

ACT AWARENSS E -LEARNING - London (2026)