Mandy Baihal

An experienced, reliable, trustworthy and hard working individual. Able to use own initiative and work well as part of a team. Well organised with meticulous attention to detail. Excellent customer service and administration skills, experienced in Microsoft Office, Outlook and bespoke computer systems. Able to communicate at all levels, friendly, helpful, approachable and always striving to achieve the best results, targets and team goals.

Enforcement Admin Officer - MOJ - HMCTS - Weston Super Mare Courthouse

(2018-02 - 2018-12)

Temp – Brook Street Agency. Working as part of team for HMCTS at Weston Super Mare Courthouse. Main task in this role was to contact clients direct by telephone and to help them to put in to place an achievable payment plan and take payments. This was the last and most recent employment before relocation to South Wales to renovate a barn and run a holiday cottage business.

• Carry out general administrative duties including data entry and updating records on in-house computer system
• Post opening and despatch
• Photocopying, filing, correspondence by e-mail and letter

Office Administrator - CFG Operations Ltd

(2017-09 - 2017-12)

3 month temp contract. Offered this position on a temporary basis after being made redundant due to PHM going into administration on 29/08/17.

• Help out in the payroll and fleets/systems offices during their busy times
• Check signing in/out sheets to make sure they match the tracker sent in by supervisors
• Post wage slips
• Update spreadsheets
• Book flights and hotels for area managers as required
• Filing and general administration

Office Administrator - Philip Harris Man.

(2008 - 2017-08)

Fully qualified first aider at work for 6 years whilst working at PHM.

• Process all customer sales orders, invoices and credit notes
• Run re-order reports and raise material sheets as required
• Raise purchase orders and order in component stock from suppliers
• Progress back orders, book in stock and update prices on the system
• Man reception and be first point of contact for customers and suppliers by phone, e-mail and face to face
• Check and sign off incoming invoices and pass to accounts for payment
• Liaise with all departments within the company to ensure all requirements are in place resulting in the smooth running of each department
• Use the system to collate sales figures and e-mail to the business owner and accounts department on a daily basis

Contract Admin - All Metal Services Ltd

(2008 - 2008)

12 week temp contract. Due to the nature of the customers business, meticulous attention to detail is essential, as all information must be recorded correctly.

• Using the AS400 computer system, process and edit call off orders for Airbus
• Handle inbound calls and where necessary, direct to the correct department
• Book-in materials onto the computer system and liaise with goods-in and warehouse personnel
• File all paperwork at the end of each day

Office/Service Administrator - Johnston Sweepers

(2003 - 2008)

Helped with 2 depot relocations and 100% stock checks in 4 depots. Took on the responsibility of learning the new Kudos service system and then helped with training other personnel in the company.

• Handle inbound and outbound telephone calls, dealing with customer queries and problems
• Process, shipping and invoicing orders, raising quotes and credit notes
• Raise job sheets for service engineers, processing job sheets through to invoicing stage
• Monthly data gathering and reporting to relevant person/department
• Carry out all processes on AS400 and Kudos computer systems

CSE - English and Maths (among 5 CSE's) (1979 - 1984)