Mandy Fletcher

Dynamic, customer-focused professional with extensive experience across retail, hospitality and education. Combines strong commercial awareness with a collaborative, solutions-oriented approach. Proven ability to manage and resolve complex issues, including conflict resolution, while consistently exceeding performance targets.

Thrives in fast-paced, high-pressure environments, delivering exceptional service and building trusted relationships with diverse customer groups. Skilled in streamlining processes, improving service quality & driving customer satisfaction through proactive communication, sound judgement and effective problem-solving.

SALES ASSISTANT - Peacocks - Burnham-on-Sea / Weston-Super-Mare

(2024-07 - 2026-03)

• Served as the first point of contact for all customer enquiries, delivering friendly, efficient and solution-focused support.
• Built strong customer relationships by providing consistently high-quality service and personalised assistance.
• Applied product knowledge and effective sales techniques to drive conversions, meet daily targets & promote email sign-ups for offers and discounts.
• Managed stock replenishment, pricing and merchandising to maximise product visibility and support store sales performance.
• Accurately handled cash and card payments, ensuring smooth and secure transactions.
• Processed customer refunds and exchanges in line with company policy, maintaining professionalism and customer satisfaction.

TEACHING ASSISTANT - St. Andrews Church of England School - Burnham-on-Sea

(2017-09 - 2024-03)

• Supported students with additional learning needs, providing patient, tailored guidance to build confidence, independence and academic progress
• Assisted teachers with lesson planning, classroom preparation and delivery, ensuring activities were engaging, accessible and well-structured
• Supervised students across classroom, playground and outdoor learning environments, maintaining full compliance with health and safety requirements.
• Contributed to a positive, inclusive learning atmosphere by modelling appropriate behaviour and offering one-to-one mentoring where needed.

NURSERY PRACTIONER - Footprints Day Nursery - Burnham-on-Sea

(2016-10 - 2017-09)

• Built empathetic, trusted relationships with children, parents and staff, creating a supportive and inclusive environment for all
• Supervised and cared for children throughout the day, using enthusiastic, engaging communication to maintain focus and participation
• Promoted children's emotional & social development by encouraging learning through play, sensory activities and age-appropriate exploration
• Supported daily routines and contributed to a safe, nurturing setting that aligned with safeguarding and wellbeing standards.

HOUSE KEEPER / KITCHEN ASSISTANT - White Lion Public House - Dudley

(2013-10 - 2015-09)

• Delivered high-standard cleaning services across customer areas, including bar, lounge, kitchen and toilet facilities, ensuring a safe and welcoming environment
• Performed thorough cleaning and disinfecting procedures in line with hygiene and safety regulations
• Provided waitressing service, taking orders, serving food and drinks, and maintaining attentive, friendly customer care
• Assisted with meal preparation, following recipes accurately and supporting smooth kitchen operations
• Operated kitchen equipment safely and correctly, adhering to all food hygiene and safety protocols

HOUSE KEEPER / FRONT OF HOUSE - Marstons PLC - Wolverhampton

(2011-10 - 2013-07)

• Delivered thorough cleaning services across all customer areas, including bar, lounge, kitchen and toilet facilities, ensuring a hygienic & welcoming environment
• Ensured all interior surfaces were cleaned & disinfected to a high standard, using appropriate cleaning methods & products to achieve required results
• Assisted customers with orders, provided table service & served food, ensuring all customer needs were met
• Supported meal preparation by assisting with basic food prep tasks and maintaining smooth kitchen operations
• Cleaned & maintained kitchen equipment /utensils to strict hygiene & safety standards.

TEACHING ASSISTANT IN SPECIAL EDUCATIONAL NEEDS - Dudley Metropolitan Borough Council - Dudley

(2002-09 - 2011-07)

• Supported students with a wide range of learning differences, including ADD, ADHD, Autism and Asperger's, providing tailored guidance to help them build independence and reach their full potential
• Supported students in achieving key social development milestones by providing consistent guidance, encouragement and structured interaction
• Planned and organised classroom environments to promote inclusion, ensuring all students had equal access to learning and development opportunities.

Dudley Technical College (2004 - 2005)

Slourbridge College (2003 - 2004)

Willingsworth High School (1980 - 1985)