Mandy Lumsden

A committed and determined individual who is keen to utilise and develop their current skills set. Previous experience gained in a care setting and qualified to HNC level in Social Care. A true advocate and listener who gains pleasure in problem solving for others whilst maintaining empathy and integrity. A great believer in 'Diversity and Equality' with high moral values and self esteem, which is shared from a compassionate viewpoint.

Four Square charity 5/1/ 26 umtil present )

Sallvation Army Manager charity shop ( 2022

2024)

Day care Manager at Open door cafe day care centre (2018-2022

• Ensure the smooth running of a day care setting
• Deliver person centred care
• Develop care plans
• Staff supervisions
• Compliance with health safety and care inspectorate
• Follow policy and procedures and update

Owner at stress free care (2016-01 – 2018-12)

Run my own small care at home company.

• Personal care
• Person centred care
• Shopping
• Befriending
• Care plans

Shop Assistant at Bethany Christian Aid (2015-07 – Present)

• Receiving stock donations for the store
• Sorting & pricing donations prior to display in store
• Serving customers at till point
• Advising customers on products available in store

Support Worker at Places for People care and support Scotland (2015-01 – 2017-12)

Duties include supporting young people within temporary accommodation to enable and support them to moving on to living independently

Sales Assistant at Thompsons TV Services (2006-04 – 2015-03)

Working on an ad-hoc basis whilst raising children

• Serving customers
• Booking in appointments for Ariel and Satellite engineers
• Stock control
• Ensuring a positive experience for both customers and staff
• Taking telephone calls and dealing efficiently with all enquires
• Cash handling and electronic payments
• Providing feedback for staff appraisals

Housing Support Worker at Shelter (2010-09 – 2011-01)

• Assisting with re-housing families who had experienced homelessness
• Liaising with council and support workers to resolve housing issues
• Carrying out home visits to assess needs for re-housing
• Decorating homes for service users & their families

Care of the Elderly at Home Help, Self-employed (2005-03 – 2006-03)

• Responsible for clients everyday interpersonal needs
• Ensuring clients' needs and wants are met
• Shopping for groceries
• Light house work
• Help with letters, forms and telephone calls as required

Clerical Officer at Jobcentre Plus (2004-01 – 2005-01)

• Ensuring customers sign on effectively and sufficiently
• Helping and assisting customers look for work
• Phoning employers to arrange interviews
• Feeding back and taking appropriate information for agencies and colleges
• Phoning colleges for clients to do short or long courses

Sales Assistant at Thompsons TV services (2002-03 – 2003-08)

Duties as detailed above for employment in 2006 - 2015

HNC in Social Care – Edinburgh Telford College (2010-01 – 2011-12)

NC in Social Care – Edinburgh Telford College (2006-01 – 2007-12)

NC in Dramatic Arts – Edinburgh Telford College (2000-01 – 2001-12)

Standard Grade in English – Liberton High School (1986-01 – 1990-12)

Standard Grade in Mathematics – Liberton High School (1986-01 – 1990-12)

Standard Grade in Geography – Liberton High School (1986-01 – 1990-12)

Standard Grade in Science/Biology – Liberton High School (1986-01 – 1990-12)

Standard Grade in Home Economics – Liberton High School (1986-01 – 1990-12)

Standard Grade in Social, Vocational Skills – Liberton High School (1986-01 – 1990-12)