Mạnh Tài Phùng

Customer-focused hospitality professional with experience across hotel, restaurant, café, and bar environments. Skilled in food and beverage service, basic barista preparation, bar service, cash handling, and front-of-house operations. Confident working in fast-paced settings, supporting team members, and delivering friendly, efficient service while maintaining high standards of hygiene and presentation.

Food, Beverage & Bar Assistant - Clayton Hotel Birmingham - Birmingham, United Kingdom

(2025-12)

• Deliver professional restaurant and bar service in line with hotel standards.
• Prepare and serve coffee, tea, soft drinks, beer, wine, and spirits.
• Welcome guests, take orders, and respond to dietary requirements.
• Handle guest concerns professionally and support the team during busy shifts.
• Assist with opening, closing, stock checks, cash handling, and staff training.
• Maintain high standards of cleanliness, food safety, and presentation.

Restaurant & Café Manager - Cay Khe Restaurant - Oxford, United Kingdom

(2025-05 - 2025-10)

• Managed daily front-of-house and beverage operations.
• Prepared coffee, tea, soft drinks, and traditional Vietnamese beverages.
• Coordinated staff and maintained efficient service during busy periods.
• Handled customer enquiries, dietary requests, and service issues.
• Managed payments, stock checks, and opening and closing procedures.
• Trained team members in customer service and drink preparation.

Waiter & Beverage Assistant - Chuying Restaurant - Birmingham, United Kingdom

(2024-10 - 2025-02)

• Provided efficient table service in a fast-paced restaurant.
• Prepared coffee, tea, Vietnamese-style drinks, soft drinks, and bottled beer.
• Took orders accurately and coordinated with the kitchen team.
• Processed cash and card payments using the POS system.
• Maintained clean tables and service areas in line with hygiene standards.

MSc - User Experience Design - Birmingham City University (2024-09 - 2025-09)