Business Manager - My Skin Essentia - London
(2018-01)
- Ensuring all customer expectations are met by providing the highest quality service
- Managing to work under high pressure and staying focused throughout the day
- Performing high quality laser and aesthetics and skin treatments
- Assessing the client's needs by carrying out a thorough consultation and skin assessment
- Recommending treatment in a very informal manner
- Carrying out stock control and monitoring revenues and profits
- Delivered premium, results-driven aesthetic treatments including laser and light therapies, chemical peels, skin rejuvenation procedures, tattoo removal, and injectable skin boosters to an elite clientele.
- Provided bespoke, in-depth consultations and advanced skin assessments, creating tailored treatment plans to achieve exceptional outcomes while prioritizing safety and discretion.
- Upheld impeccable clinical standards, ensuring full compliance with regulatory requirements and maintaining a flawless treatment environment.
- Led daily clinic operations within a luxury setting, ensuring seamless client journeys and an elevated service experience.
- Mentored and supervised practitioners to maintain excellence in technical performance and client care.
- Cultivated long-term client relationships through trust, professionalism, and personalized aftercare, driving strong retention and referrals.
- Managed high-value aesthetic devices, inventory, and premium skincare ranges with precision and accountability.
- Supported business growth through strategic service development, treatment recommendations, and refined client education
Salon Manager - Citrus Beauty Salon
(2015-04 - 2016-02)
- Supervising staff members and providing all the relevant up to date training to maximize salon profits
- Setting out daily targets for all the staff members to increase revenues
- Scheduling shifts and promoting services while keeping updated records of expenses
- Ensuring that customers are satisfied by recommending the right skin care or treatments
Beauty Consultant - Tesco PLC
(2013-03 - 2015-04)
- Exceeding sales targets through exceptional customer service
- Identifying and closing cross-selling opportunities
- Building relationships with colleagues, providing support and coaching with complaint handling and auditing
- Working closely with other departments
- Acting as a point of reference and responding to day to day customer queries
Professional Business Manager - LVMH Fragrance Brands UK - Leeds, Yorkshire
(2010-05 - 2013-03)
- Orchestrated sales strategies to establish targets and inspire team performance beyond expectations.
- Led luxury team in consistently achieving sales targets and key performance indicators.
- Owned forecasting, budget management, and monthly performance reporting to senior leadership.
- Drove conversion rates, average transaction value, and client retention through effective coaching and CRM strategies.
- Developed VIP clientele while hosting private shopping events and brand activations.
- Managed stock levels, sell-through rates, and shrinkage while ensuring visual merchandising standards.
- Recruited, trained, and developed talent to build robust succession pipelines.
Fragrance & Beauty Consultant - House of Fraser - Leeds
(2009-03 - 2010-05)
- To drive KPI'S and drive results in order to reach and exceed targets.
- Understanding of different market types and customers
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally
Professional Beauty Therapist - 5H Hotel and Spa
