Mano Balaji M

Banking professional with 4+ years of experience across branch banking, cash management operations, and client relationship management within the BFSI sector. Skilled in cash reconciliation, transaction processing, MIS reporting, and customer engagement, with a consistent record of accuracy and process improvement. Currently a Floor Coordinator at State Bank of India, driving digital banking adoption and service delivery; seeking to transition into a Banking Operations, Relationship Management, or KYC-focused role.

Floor Coordinator at State Bank of India (2026-02 – 2026-06)

• Guide walk-in customers toward Net Banking, WhatsApp Banking, and ATM self-service, reducing branch foot traffic and accelerating adoption of digital banking channels.
• Manage day-to-day client relationship touchpoints on the branch floor, resolving service requests and routing complex queries to the right desk.
• Collect and act on customer feedback to improve service turnaround and satisfaction at the branch.

Banking Executive at Radiant Cash Management (2023-01 – 2026-02)

• Reconciled daily cash collections from Collection Executives (CEs) with 99.5% accuracy, exceeding departmental targets.
• Processed outbound mail queries from client banks, cutting average resolution time by 20% through tighter adherence to SOPs.
• Managed the Exception Team, resolving process-related client inquiries via phone and email while maintaining service quality benchmarks.
• Coordinated with business units to prioritize and expedite high-value payments, ensuring 100% on-time execution within SLA deadlines.
• Built and rolled out an Excel-based MIS reporting system for pickup and deposit data verified against net banking, streamlining daily reporting for the team.

Relationship Manager at Vishnu Cars (Maruti Suzuki) (2021-06 – 2022-09)

• Consulted with walk-in customers to match requirements to the right Maruti Suzuki model, using product knowledge and test drives to build purchase confidence.
• Built and maintained a pipeline of 100+ prospective customers, converting a majority into repeat and referral business.
• Maintained sales and inventory records in the dealership CRM, supporting accurate, data-driven decision-making.
• Recognized as Top Relationship Manager for consistently exceeding individual sales targets and service quality standards.

Bachelor of Business Administration – DRBCCC Hindu College (2017 – 2020)