Mansi Jadeja

A detail-oriented and adaptable professional with 5 months of experience as a Customer Service Executive and 3 years of scientific background, bringing a unique blend of communication, problem-solving, and analytical skills to an administrative role. Experienced in managing customer inquiries, resolving issues, and providing efficient support in a fast-paced environment. Skilled in administrative tasks such as scheduling, document management, and reporting.

Ready to leverage diverse experience to contribute to the efficiency and success of an administrative team.

Customer Service Executive - Dominos Pizza

(2024-04 - 2024-09)

• Manage and resolve customer complaints, troubleshooting technical issues, and addressing product/service concerns in a timely and efficient manner.
• Process orders, returns, and exchanges, ensuring a smooth transaction experience for customers.
• Deep product/service knowledge to effectively assist customers with inquiries, product selection, and troubleshooting.
• Provided exceptional customer service in-person and by phone, answering questions and managing credit card, cash and gift card payments.

Scientist - Randox. - Northern Ireland, United Kingdom

(2023-07 - 2024-03)

• Maintain detailed records of all steps, including reagent lot numbers, concentrations, and any deviations from the protocols.
• Experience in performing verification experiments to confirm the accuracy and precision of ELISA assays.
• Prepared reports and presentations outlining finding and recommendations.
• Drafted and reviewed study protocols, standard operating procedure and other technical documents.
• Coordinated with cross-functional teams to ensure accurate and timely data collection.

Research Associate Trainee - Intas Biopharmaceuticals Ltd. - Ahmedabad

(2020-10 - 2023-02)

• Performed cell subculture and cell cryopreservation to maintain cell line for cell-based assays.
• Documented experiment progress and observation, compiled data, and organized finding for analysis.
• Investigated and troubleshot analytical issues, ensuring timely resolution and accurate results.
• Effective communication skills to collaborate with team members, present findings and contribute to scientific discussions.
• Use of Software like Softmax Pro and proficient in Microsoft Office.

Master in Science - Biotechnology - Atmiya University (2018-05 - 2020-06)

Bachelor in Science - Biotechnology - M&N Virani Science College (2015-06 - 2018-05)