Manuela Alvaro

A motivated and adaptable individual with strong customer service experience in fast‑paced, customer-focused environments. Passionate about delivering outstanding service and creating positive customer experiences. Highly organised, detail-oriented, and able to perform efficiently under pressure. Seeking a retail opportunity to further develop skills, contribute to team success, and grow within a dynamic organisation. Available for an immediate start.

Front of House Waitress - Summit Recruitment Agency (Food & Beverage Hospitality) - London

(2023-01 - 2025-12)

• Delivered high-quality customer service by welcoming and assisting guests
• Supported customers with queries and provided tailored recommendations
• Processed cash and card payments accurately and balanced tills
• Maintained clean, organised, and professional service areas
• Actively upsold menu items and promotions to increase revenue
• Worked collaboratively with team members in fast-paced environments

Bartender - Luxe Shoreditch - London

(2025-01 - 2025-12)

• Provided excellent customer service while preparing beverages to a high standard
• Handled transactions accurately and balanced tills at the end of shifts
• Maintained stock levels and ensured the bar area remained organised
• Promoted featured drinks and upsold products to maximise sales
• Performed efficiently during busy periods, ensuring customer satisfaction

Certificate - Safeguarding Children and Young People - Digital College, London (2026-03)

BTEC Level 3 Diplomas - Media Studies & IT, Health & Social Care, Childcare - BSix Sixth Form College, Hackney (2019-09 - 2021-07)

GCSEs - 11 subjects including English & Mathematics - Kingsford Community School, Newham (2011-09 - 2016-07)