Coach & Manager - ZARA - London, United Kingdom
(2023-12)
- Led onboarding and training for new starters, cutting ramp-up time by 20%.
- Delivered inductions on health & safety and store standards.
- Supervised team performance and daily tasks on the shop floor.
- Set targets and coached staff to improve sales and service.
- Supported HR with onboarding and employee records.
- Managed rotas, task allocation, and shift coverage.
- Monitored KPIs (sales, conversion, customer satisfaction).
- Drove sales through merchandising and stock control.
- Handled customer issues to maintain brand standards.
- Completed admin tasks, reporting, and data entry accurately.
Sales Associate - WHSMITH - London, United Kingdom
(2020-09 - 2023-10)
- Worked with a team to meet and exceed monthly sales targets.
- Delivered fast, attentive customer service, boosting satisfaction.
- Processed transactions accurately and efficiently.
- Maintained stock levels and organised product displays.
- Replenished merchandise to maximise visibility and sales.
Senior Sales Associate - ANNSUMMERS - London, United Kingdom
(2020-07 - 2022-12)
- Oversaw daily store operations, ensuring smooth performance.
- Led and motivated team to achieve sales targets.
- Managed stock, including ordering and replenishment.
- Monitored inventory levels and ensured accuracy.
- Delivered excellent customer service and resolved issues quickly.
Receptionist - Aldeia dos Capuchos Hotel - Portugal
(2018-01 - 2019-10)
- Welcomed guests and managed check-ins and check-outs efficiently.
- Handled reservations, bookings, and cancellations accurately.
- Coordinated with housekeeping to ensure room readiness.
- Managed phone and email enquiries from guests.
- Processed payments and handled billing queries.
- Monitored room availability and updated booking systems.
- Liaised with maintenance to resolve room issues.
- Prepared daily reports and shift handovers.
- Supported team during peak check-in periods.
