Marc Lewis

Experienced hospitality professional with a strong background in bar and restaurant operations, specialising in scheduling staff rotas, compliance with alcohol laws, and maintaining hygiene standards. Demonstrates expertise in complaint handling, bar equipment maintenance, and till operations proficiency. Skilled in drink mixing and serving, beer draught system maintenance, and product inventory organisation.

Proficient in cash handling, order processing, hospitality management, stock control, and inventory oversight. Committed to enhancing brand marketing efforts while ensuring exceptional customer service. Loyal, punctual, hard working and positive attitude towards work environments and tasks.

Team Leader and Bar Manager - Ship Inn (Greene King)

(2016-01)

• Fostered positive relationships with customers enhancing their loyalty towards the establishment.
• Managed cash handling procedures, reducing discrepancies in the daily tally.
• Trained new staff on customer service protocols to enhance guest experience.
• Enhanced customer satisfaction with professional bartending techniques.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Completed duties to deliver on targets with accuracy and efficiency.
• Opened and closed at the start and end of business day securely, ensuring all lights and appliances were switched off properly.

Cafe Owner and Manager - Cafe Mundo

(2009-01 - 2016-12)

• Handled cash transactions to maintain accurate financial records.
• Built relationships with suppliers to ensure timely delivery of stock.
• Encouraged feedback from customers, led to improvements in service offerings.
• Created promotional strategies that helped attract a diverse clientele base.
• Applied health and safety regulations, provided a safe environment for both staff and customers.
• Maintained inventory for uninterrupted supply of ingredients and food items.
• Oversaw daily operations to ensure consistent service standards across all shifts.
• Reviewed sales performance regularly, identified areas requiring improvement.
• Ensured cleanliness and hygiene with regular inspections and maintenance.
• Managed staff rota, ensured smooth operations during peak hours.
• Checked end-of-day finances against orders processed to minimise losses.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Recruited staff to fill vacancies and accommodate growth.

Retained Firefighter - Retained Firefighter

(1997-01 - 2013-12)

• Fire appliance driver
• Breathing apparatus trainer
• Health and safety COSHH
• Road traffic accidents
• Responded promptly to emergency calls, ensuring public safety.
• Conducted routine equipment checks for optimal readiness during emergencies.
• Enhanced team performance through regular training sessions.
• Participated in and ran continuous training programmes for skill enhancement and staying updated with latest firefighting techniques.
• Received training in fire safety procedures, enhancing preparedness in case of emergencies.

Site security - ICI/Terra Nitrogen

(1994-01 - 2008-12)

• Contributed towards site security by monitoring access points during off-hours.
• Operated advanced surveillance systems to ensure site security.
• Identified potential risks, enhancing overall site security.
• Increased site security by effective use of surveillance systems.

GCSEs - English, Maths, Combined Science, Sociology, History, Design Technology, Geography

Level 3 - Food Hygiene and Control