Credit Control Assistant at Rhubarb Hospitality (2025-10 – 2026-06)
- Chasing outstanding balances via email and telephone 500 Accounts Over 2 Entities (£8.0m ledger)
- Resolving customer queries efficiently and professionally to minimise bad debt & maintain cash flow
- Allocating incoming payments from bank statements
- Reconcile customer accounts and resolve discrepancies
- Investigate short payments, deductions, and unapplied cash
- Ensure customer accounts are accurate and up to date
- Collaborate with internal teams (billing, operations, sales) to resolve issues quickly
- Weekly reporting on aged debt, collection performance and DSO
- Highlight overdue balances, risks, and key issues
- Assist and support the other credit control assistant in managing their account portfolios
- Provide coaching, guidance, and support on complex or high-risk accounts
- Act as the escalation point for difficult customer situations
Accounts Assistant / Credit Controller at BMW Park Lane & Battersea (2018-08 – 2025-08)
- Managed corporate and retail debt for new and used vehicle sales
- Managed aftersales aged debt
- Chased outstanding debts via email and telephone 250 – 300 Accounts (£2.5m ledger)
- Issued monthly statements and arranged payment plans
- Conducted credit checks and set customer credit limits
- Set up new customer accounts
- Took payments via PDQ machine
- Downloaded and allocated weekly Amazon sales
- Allocated cash on account and performed invoice/credit contras
- Arranged refunds for overpayments
- Produced weekly debt reports for department managers
- Managed petty cash
Credit Control Administrator at Network Rail Property (2018-06 – 2018-08)
Reported directly to the Credit Control Manager
- Chased outstanding balances via email and telephone
- Managed customer queries
- Processed card payments
Credit Controller (Holiday Cover) at Elliott Wood (2018-05 – 2018-06)
- Allocated bank payments accurately to customer accounts
- Chased overdue debts via email and telephone
- Processed purchase orders
- Issued customer statements
Purchase Ledger Clerk (FTC) at Savills PLC (2017-11 – 2018-02)
Reported to the Finance Manager
- Processed invoices for approval and payment
- Posted approved invoices
- Ran weekly BACS payments
- Issued remittance advice
- Performed weekly cheque runs
- Completed statement reconciliations
- Resolved supplier queries
Credit Controller (Temp) at Urban Point Property Management Ltd (2017-06 – 2017-11)
- Chased outstanding leaseholder payments via phone, email, and letters
- Handled leaseholder queries
- Set up and monitored payment plans
- Took card payments
- Allocated cheques and bank statements
Debt Management Agent (Temp) at TJC – The Jewellery Channel (2017-01 – 2017-05)
- Chased overdue customer payments
- Managed customer queries and card payments
- Worked with IT to implement a text messaging reminder service for upcoming and missed payments
- Created reminder letter templates where none previously existed
Accounts Assistant (Temp) at Berry BMW (2016-09 – 2016-11)
- Allocated bank statements
- Reconciled tills
- Managed petty cash
- Registered and processed invoices
- Completed daily banking
Credit Controller (Temp) at Gold Care Homes (2016-06 – 2016-08)
- Chased outstanding debts
- Resolved queries with customers and internal teams
Credit Controller at Mears Care Ltd (2013-08 – 2016-05)
Reported to the Credit Control Manager. Worked within a team of twelve.
- Managed weekly and monthly income cash forecasts
- Allocated payments and issued statements
- Liaised with local branches
- Ensured billing accuracy and invoice production
- Managed circa 200 Social Services clients (£1.4m ledger)
- Managed circa 150 private clients (£500k ledger)
Purchase Ledger Assistant at West Middlesex University NHS Foundation Trust (1997-09 – 2013-08)
- Matching Orders, P.O.D's & Invoices
- Getting Invoices Signed Off
- Posting Invoices & Credit Notes
- Dealing with Queries
- Assisting With CHQ Runs
