Marcelo Silva
Business student
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About
A highly dedicated and versatile professional with an Honours degree in Business Administration from Independent College Dublin and a Distinction in Bookkeeping and Payroll from Professional Academy UCD. Bringing over 17 years of experience across social services, education, and care sectors in Brazil, combined with hands-on industry experience in Ireland.
A qualified educator and lecturer with more than 16 years of teaching experience across primary, secondary, and tertiary levels.
Complemented by extensive work in Brazilian public welfare services supporting vulnerable populations, including children, adolescents, and the elderly. Known for a compassionate, person-centred approach, with particular expertise in supporting autistic children, delivering elderly care, and managing complex social needs through effective care planning and multidisciplinary collaboration.
In addition, possesses over five years of experience in Ireland’s hospitality and cleaning sectors, with strong knowledge of workplace safety, hygiene protocols, compliance standards, and operational management. Also, one year of experience in the healthcare settings for children with special needs.
Combines strong financial and administrative expertise—including bookkeeping, payroll, and financial reporting—with excellent interpersonal, analytical, and organisational skills. Demonstrates high attention to detail, technological proficiency, and a commitment to delivering quality, ethical, and efficient services across diverse professional environments.
Experience
Multitask agent
TTM Healthcare - Dublin
February 2025 to January 2026
Direct Care & Support • Assist children with daily living activities (e.g. feeding, dressing, hygiene)
Support sensory needs and emotional regulation
Encourage independence and life skills development
Provide structured routines to reduce anxiety and distress
Autism-Specific Support • Implement individual care plans and behaviour support plans
Use structured approaches such as visual schedules, PECS, or TEACCH methods
Support communication (verbal and non-verbal) children)
Recognise and respond to triggers and challenging behaviours
Therapeutic & Developmental Support • Assist therapists (speech & language, occupational therapy, psychology)
Reinforce therapy goals during daily activities
Promote social interaction and play skills
Safeguarding & Child Protection • Ensure the safety and well-being of all children
Team Leader
Bidvest Noonan - Dublin
February 2020 to February 2025
Team Supervision & Leadership • Lead, motivate, and support cleaning staff daily.
Allocate tasks and manage staff rotas effectively
Monitor staff performance and provide feedback and training
Promote teamwork, discipline, and a positive work environment
Operational Management • Ensure all cleaning tasks are completed to agreed standards and deadlines
Conduct regular inspections and quality audits across campus buildings
Manage workload distribution across different areas (classrooms, offices, labs, accommodation, etc.)
Respond to urgent cleaning requests or incidents
Health, Safety & Compliance • Enforce health and safety regulations at all times
Ensure correct use of cleaning chemicals and machinery (COSHH awareness)
Conduct risk assessments and ensure safe systems of work
Maintain hygiene standards in line with client and regulatory expectations
Client & Stakeholder Liaison • Act as the main point of contact for client representatives and site managers
Handle queries, complaints, and service requests professionally
Ensure service delivery meets client expectations and contractual standards
Training & Development • Train new staff in cleaning procedures, equipment use, and safety protocols
Education
QQI Level 8 Bachelor's degree in Business administration Ireland.
