Head cocktail waiter - Christopher American bar and Restaurant - London
(2025-02)
- Delivered meals and drinks with professionalism, ensuring timely service and high customer satisfaction.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, addressing initial inquiries and promptly taking drink orders.
- Greeted new customers, providing immediate seating assistance to enhance their dining experience.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
Head Wine Waiter - Davis wine bar - London
(2024-01 - 2025-02)
- Greeted new customers and offered immediate seating assistance.
- Assisted VIP guests with orders and requests, reinforcing venue standards.
- Helped bar staff prepare garnishes and restock inventory before service.
- Resolved customer complaints about wine selections, ensuring satisfaction and encouraging repeat visits.
- Assisted customers with special needs by providing tailored support and guidance.
- Recommended menu options tailored to allergies and preferences, enhancing dining experience.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Documented customer orders, calculated bills and processed payments.
Customer Sales Assistant - Zara - London
(2023-02 - 2024-01)
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Handled customer complaints with empathy and professionalism, providing tailored solutions that enhanced customer satisfaction.
- Processed sales transactions accurately, ensuring smooth handling of cash and card payments for a seamless customer experience.
- Maintained neat, clean, and organised shelves through effective visual merchandising to attract customer interest.
