Costumer service expert
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Dynamic and results-driven sales professional with extensive experience in the travel and hospitality sectors. Proven track record of meeting and exceeding sales targets through exceptional client service and strategic relationship-building. As a Business Travel Consultant at Diversity Travel, I successfully improved sales conversion rates while managing bookings for institutions and charity clients.
My role as a Villa Specialist at The Thinking Traveller further honed my product knowledge and ability to provide tailored solutions for clients across Italy, Spain, and Greece. At the prestigious Yacht Club Costa Smeralda, I developed strong customer service skills while dealing with high-end luxury clients, ensuring a memorable experience through personalized service. Adept at building strong relationships with suppliers and clients alike, I thrive in fast-paced environments and am committed to delivering outstanding customer experiences.
Dynamic and results-driven sales professional with extensive experience in the travel and hospitality sectors. Proven track record of meeting and exceeding sales targets through exceptional client service and strategic relationship-building. As a Business Travel Consultant at Diversity Travel, I successfully improved sales conversion rates while managing bookings for institutions and charity clients.
My role as a Villa Specialist at The Thinking Traveller further honed my product knowledge and ability to provide tailored solutions for clients across Italy, Spain, and Greece. At the prestigious Yacht Club Costa Smeralda, I developed strong customer service skills while dealing with high-end luxury clients, ensuring a memorable experience through personalized service. Adept at building strong relationships with suppliers and clients alike, I thrive in fast-paced environments and am committed to delivering outstanding customer experiences.
Bachelor in Business Administration from the University of Bologna (1998-2003)
English Language Course, achieving an IELTS certificate from Camden College, London (2008)
Advanced Spanish Course completed in Guatemala (2017)
This education has provided a strong foundation in business principles and multilingual communication skills, supporting my international career in sales, client service, and travel.
