Marcus Burgham

Analytical and commercially aware individual with strong interpersonal skills developed through both managing a client-based business and extensive independent multi-continent travel. Experienced in gathering and refining complex information to support sound judgement and effective risk assessment applied through academic research. I thrive in environments where maintaining strong relationships built on good communication, trust and professionalism are essential for growth and success.

Eager to apply my skills to high-growth environments, constantly seeking opportunities to learn, improve, and become an integral team member.

Gardener - Self-Employed - Kent, United Kingdom

(2023-01)

Providing gardening services across Kent to regular clients, while managing all aspects of working as a sole trader. Requires sound commercial judgement, adaptability, and disciplined self-management. Requires strong organisational and decision-making skills in a client-focused environment.

• Providing a full range of reliable gardening and grounds maintenance services for private clients.
• Managing all aspects of a client-facing business with precision and accountability: service delivery, scheduling, invoicing, and budgeting.
• Maintaining a loyal client base through ensuring high standards of workmanship, punctuality, and customer satisfaction resulting in repeat business and referrals.
• Implementing efficient scheduling and workflow systems to optimise productivity.
• Requires analytical thinking to balance client needs with logistical considerations.

VIP Hospitality - AFC Bournemouth - Bournemouth, United Kingdom

(2021-08 - 2023-06)

A variety of roles maintaining high service standards for the highest-level customers and clients of AFC Bournemouth football club including owners, premier league players, and high-profile guests.

• Delivered exceptional service to high profile guests within exclusive hospitality areas.
• Maintained the highest standards of professionalism, discretion, and customer care within a fast paced, high-pressure environment.
• Adapted to changing demands which ensured client satisfaction under tight time constraints.
• Communicated effectively with multiple teams to coordinate events and resolve issues efficiently.

Catering Assistant / Chef - National Trust - Sevenoaks, United Kingdom

(2017-04 - 2023-09)

• Built strong rapport with a diverse customer base, handling queries and resolving issues professionally to maintain and grow brand reputation.
• Trusted with procedures which demonstrated reliability and attention to compliance standards.
• Trained and supported new team members ensuring consistency in service standards while developing leadership skills.

Second class honours - Environmental science - Bournemouth University (2019-01 - 2023-12)

GCSE and A Level education - Maidstone Grammar School (2012-01 - 2018-12)