Marcus Finneran

Adaptable and people focused professional with experience across enterprise IT, hospitality, retail and practical operations. Strong at building rapport, solving problems and staying calm in busy environments. Trusted with customers, cash, business systems, equipment and additional responsibility. Quick to learn and comfortable supporting a team wherever needed.

Desktop Support Analyst at Slater and Gordon Lawyers (2022-05 – 2026-03)

• Supported around 1,000 colleagues across the UK, resolving technical issues and explaining solutions clearly to users with different levels of confidence.
• Helped deliver a nationwide rollout of around 900 devices and covered team lead responsibilities during key periods.
• Supported the Liverpool office relocation and coordinated with colleagues, facilities teams and external suppliers.
• Worked with Windows, Microsoft 365, Microsoft Intune, Active Directory, hardware deployment and asset management.

Hospitality Team Member at The Eberle, Liverpool (2025-06 – 2026-01)

• Worked in a busy pub alongside full time IT role, serving customers at the bar and working on the pizza station.
• Took food and drink orders, handled cash and card payments and built positive relationships with regular customers.
• Completed practical training in hand stretched dough preparation, pizza making and kitchen operations.

Customer Service Assistant at William Hill (2021-10 – 2022-05)

• Delivered friendly customer service, accurate cash handling and compliance in a busy regulated environment.
• Selected for Stepping Up to Management development before leaving to accept the role at Slater and Gordon.

Front of House Team Member at Toby Carvery (2019-07 – 2021-08)

• Provided table and bar service in a high volume restaurant, taking orders and payments accurately.
• Worked closely with kitchen and front of house colleagues to maintain efficient service during busy periods.

Warehouse, Dispatch and Food Production at Denholm Handling, B and M, Jacob's

Warehouse, dispatch and food production work including picking, packing, labelling, stock movement, food safety and process based team work.

GCSEs – Kirkby Sports College (2007 – 2012)