Marcus Kelly-Whyte

Customer-focused sales and trade counter professional with over 10 years of experience across retail, warehouse, field operations and customer service. Experienced in preparing quotations, processing orders, operating forklifts, stock control and leading teams. Known for building strong customer relationships, maintaining high operational standards and consistently achieving performance targets.

Trade Counter Assistant - Mercado

(2024-05)

• Prepare quotations for customer orders and recommend suitable products.
• Process customer orders received by email and provide excellent customer service.
• Operate a forklift to safely load and unload customer orders.
• Carry out stock takes across the shop and warehouse.
• Load carpets and flooring products into customers' vehicles safely.
• Maintain an organised and efficient trade counter and warehouse.

Field Technician - Dott

(2021-01 - 2023-12)

• Inspected, repaired and maintained electric scooters.
• Supervised and trained new cargo bike team members.
• Replaced batteries and assisted customers with app registration.

Sales Advisor - Industrial Tool Supplies

(2020-01 - 2021-12)

• Delivered excellent customer service in-store and by phone.
• Prepared customer orders and converted enquiries into sales.
• Advised customers on tools and equipment.

Field Technician - Uber Jump

(2019-01 - 2020-12)

• Recovered and maintained rental bikes.
• Replaced batteries and exceeded performance targets.

Sales Assistant / Till Controller - River Island

(2015-01 - 2018-12)

• Led the till team.
• Managed stock, returns and merchandising.
• Delivered excellent customer service.

Sales Assistant - HSS Hire

(2014-01 - 2015-12)

• Processed customer orders and payments.
• Coordinated deliveries and managed stock.

Youth Housing Enforcement Worker - Newham Council

(2010-01 - 2013-12)

• Maintained records and supported administrative operations.

Business Administration Level 1

Employability Certificate - City & Guilds

Level 1 Award - NOCN

Competent Crew - RYA