Mari Henry
Restart Scheme Participant
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About
Highly motivated and dependable individual with strong communication and problem-solving skills. Experienced in delivering exceptional customer experiences by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive and professional attitude. Demonstrates excellent time management and adaptability in fast-paced environments.
Committed to providing high-quality service and building positive relationships with customers. Now seeking to apply these skills in a dynamic customer service role to contribute to team success and customer satisfaction.
Experience
Restart Scheme Participant - Ingeus
(2025-11)
- Attended regular employability workshops and one-to-one coaching sessions
- Engaged in structured job search activities and digital skills training
- Participated in CV writing, interview preparation, and confidence-building sessions
- Collaborated with advisors to develop personalised action plans
- Explored volunteering, training, and work placement opportunities
- Developed a professional CV tailored to multiple job sectors
- Improved digital literacy and job application skills
- Identified and articulated transferable skills from previous life experience
- Demonstrated consistent commitment to re-entering the workforce
- Built confidence and readiness for employment through active participation
Hospitality course - Travelodge
(2025-11 - 2025-12)
- Assisted in greeting and welcoming customers, ensuring a professional and friendly environment
- Supported opticians during eye examinations by preparing equipment and organizing patient records
- Learned how to handle and maintain optical instruments and lenses
- Observed and understood the process of fitting and adjusting glasses for customers
- Helped with administrative tasks such as booking appointments and updating patient details
- Provided basic customer service, answering queries and guiding clients to appropriate services
- Maintained cleanliness and organization of the shop floor and consultation areas
Teaching Assistant SWAP - Capital City College
(2025-06 - 2025-07)
- Assisted teachers in preparing lesson materials and classroom resources
- Supported pupils individually and in small groups to reinforce learning
- Helped maintain a safe and positive learning environment by promoting good behaviour
- Observed and recorded pupil progress, reporting findings to the teacher
- Provided tailored support for pupils with special educational needs (SEN)
- Ensured safeguarding and welfare procedures were followed at all times
- Assisted with administrative tasks such as photocopying, filing, and updating records
- Supervised pupils during break times and school trips to ensure safety
- Developed strong communication and organisational skills through hands-on experience
- Gained knowledge of safeguarding and child development principle
Education
Professional Cookery - Haringey Sixth Form (2023-06)
Professional Cookery Level 2 - Haringey Sixth Form (2022-06)
Health & Social Care - Haringey Sixth Form (2021-06)
GCSEs - Dukes Aldridge Academy (2020-03)
